Best Buy

4.1
4283 reviews
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Business Details

8210 Concord Mills Blvd, Concord, NC
28027, United States
(704) 979-7839
https://stores.bestbuy.com/nc/concord/8210-concord-mills-blvd-268.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
8210 Concord Mills Blvd, Concord, NC
28027, United States

Hours

Reviews

4.1
4,283 reviews
5 stars
2,206
4 stars
1,111
3 stars
479
2 stars
140
1 star
347

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being unresponsive or rude.

Product Quality

Several customers reported receiving damaged or used products sold as new, leading to dissatisfaction with the quality control.

Staff Availability

Customers noted that while there are many employees present, they often do not assist customers or are not available in the necessary sections.

Store Experience

The store is generally described as clean and organized, but some customers expressed frustration with the lack of stock and the difficulty in finding items.
  • NN
    Noah
    6 days ago
    1.0
    Manager is very disrespectful lies about return policies just because he's too lazy to do it do not go to this location go to any other best location other ones have way better managers in supervisors and employees this is a horrible horrible location to do business at
  • BJ
    Brenna Jackson
    Jan 2, 2026
    5.0
    Very clean and the employee guy that helped us was so nice. Wish I would have gotten his name. Best Best Buy ive been in yet haha
  • TD
    Thomas D
    Dec 24, 2025
    5.0
    Staff was very helpful and knowledgeable. Provided me with the information needed as well as advised on the different selections Incase I wanted to purchase a different item.
  • NC
    Noel Cook
    Dec 20, 2025
    1.0
    The person in store was helpful when I purchased my MacBook. However no one in the store or the 1-800 customer service number was helpful at all. My package was delivered to the wrong address after spending hours explaining that I needed the package to be rerouted or returned and reshipped as it was on the way to an old address. No one was willing to call FedEx to help get this completed. I never received my MacBook and will be filing a formal complaint.
  • SY
    Samooth Yang
    Dec 18, 2025
    1.0
    No one wants to work or help anyone out. There was a lot of employees walking around and standing around but no one seem to want to do their jobs. We ask for help and was told that they will call someone to help us. We stood there for 15 minutes watching workers walk by and stand and talked to each other but no wanted to help. So we just left. Not a good way to treat your costumer.
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Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Concord Mills?

Best Buy in Concord Mills is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Concord Mills offer curbside pickup?

Best Buy Concord Mills offers curbside pickup, allowing you to conveniently collect your orders without entering the store.