Best Buy

4.1
4254 reviews
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Business Details

8210 Concord Mills Blvd, Concord, NC
28027, United States
(704) 979-7839
https://stores.bestbuy.com/nc/concord/8210-concord-mills-blvd-268.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
8210 Concord Mills Blvd, Concord, NC
28027, United States

Hours

Reviews

4.1
4,254 reviews
5 stars
2,185
4 stars
1,108
3 stars
479
2 stars
140
1 star
342

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff, with specific mentions of employees going above and beyond to assist.

Product Availability

Several reviews noted issues with product availability, including items being out of stock or mismanaged, leading to customer frustration.

Checkout Experience

Customers generally reported quick and efficient checkout experiences, with minimal wait times.

In-Store Assistance

There were mixed reviews regarding in-store assistance, with some customers feeling ignored or not receiving timely help from staff.

Returns and Exchanges

Multiple customers expressed dissatisfaction with the returns and exchanges process, citing unhelpful staff and policies that were not customer-friendly.
  • JJ
    Jervis
    5 days ago
    5.0
    Great Customer Service at the Kiosk. I dealt with Frank. Very professional, very vocal, kept all company policies upfront and yet was courteous and helpful. Not just because he helped me but, just the way he carried himself professionally was excellent...overall best employee. Looks like he the one incharge there at the desk and even his team of the other boys working there were very approachable. Me and my wife left the store HAPPY😊 Great job boys⭐️⭐️⭐️⭐️⭐️
  • GS
    Gerald Smith
    Nov 16, 2025
    1.0
    Not about the local store but corporate screwing up. Fix your Manage credit Card tab on your website it sucks. I am unable to access or log in to manage credit cards. I call costumer service and they can't get me in my account. You software gurus are not making the website user friendly obviously. Fix it!
  • MD
    Monique D
    Nov 15, 2025
    5.0
    Quick in and out for a replacement remote. Help was given and very professional.
  • TB
    Tracey Bjorling
    Oct 25, 2025
    1.0
    Do not buy a pre built pc here. I was a first time pc buyer here. Pc shit the bed. Absolute nightmare to get them to fix it. Do not buy a gaming pc here I repeat please do not do it.
  • CH
    Chris Hernandez
    Oct 22, 2025
    5.0
    Best Buy in Concord offers a solid tech shopping experience with a wide selection of electronics and appliances. The staff are knowledgeable and quick to help with recommendations or setup advice. The store is clean, organized, and checkout is usually fast.
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Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Concord Mills?

Best Buy in Concord Mills is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Concord Mills offer curbside pickup?

Best Buy Concord Mills offers curbside pickup, allowing you to conveniently collect your orders without entering the store.