Geek Squad

Reviews

• AA

  Augusta Adkins

  Mar 6, 2021
  1.0
  My 92 year old mother paid for a Greek Squad warranty plan. for her TV she bought several months ago. The TV quit working and we turned in a claim. We have been lied to multiple times, rescheduled and no idea what they are doing or when. This is what she paid for?? Hard to believe they are that irresponsible. Hard to believe they are doing this to an elderly woman.
• SC

  Sean Carlin

  Oct 8, 2019
  1.0
  Made an appointment to have my iPhone screen replaced under warraty. Arrived 40 minutes before my appointment time, told I would have to wait because they could be working on another phone and they didn’t want to interrupt that to start working on mine until my appointment time. I waited 40 minutes, they called me back up to the counter where it took the guy 15 minutes just to fumble through the computer and put my information in. I’ve then asked how long it would take to replace the screen and said they would Try and have it ready in 5 1/2 hours. What was the point of having an appointment, and then making me wait for my appointment time to hand my phone to them if it’s going to take five hours to replace a screen that someone else can do in 15 minutes. UPDATE: I had my screen replaced at the Apple store, it took 60 minutes. They also told me that Best Buy absolutely SHOULD NOT have requested I remove all passwords and give them the phone unlocked. Nice try Best Buy, you are not stealing my pics and contacts this time!

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