Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,939 reviews
5 stars
1,691
4 stars
646
3 stars
255
2 stars
106
1 star
241
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff was mixed; many praised their friendliness and helpfulness, while others reported poor service and unprofessional behavior.
Product Availability
Customers appreciated the wide selection of products, but some noted issues with stock and availability of newer items.
Store Experience
The store layout and cleanliness received positive remarks, although some customers experienced long wait times and disorganization.
Appointment Issues
Several reviews highlighted frustrations with appointment scheduling and service, particularly regarding Geek Squad and product repairs.
- MHMaría Huesca2 days ago5.0Muy bien. El personal es muy amabke y siempre encuentras a alguien dispuesto a ayudarte.
- FHFrancis HJan 1, 20262.0First I checked the website and it said it had the TV that I was looking for at this location. When I arrived finding an associate to help was difficult. But I was told that TV was across town at another location. So I decided on another TV which no one offered to help me get it to the car after my purchase.
- KKKunalDec 21, 20251.0I had Meta Ai Glass appointment that I had scheduled month a go for 21st Decmber 6:30pm and when I was there the person told me oh I dont find you in the system but if you want to wait for couple of hours I can do that.(I was there at my appointment time and after that I was there for atleast 20 to 30 minutes they keep on taking people as walking and signing them up dont know what their procedure but there were 2 guys apparently and one guy will show and other guy just spent his time somewhere else)Really poor customer service and execution by Meta to sale their product at best buy where their emplyee moral is not to sale the product.
- AJAlthea JohnsonDec 20, 20255.0It's been quite a while since being inside a Best Buy store but a 20 demo was required to order the Ray Ban Meta AI glasses. An appointment is required and we only had one scheduled appointment and there was three of us wanting to try the demo and pre-order the Ai glasses. They had a cancellation and that all we needed for them to squeeze us all in as walk-ins. The tech guy was really professional with his demonstration on how to navigate the various finger-touches to us to be able to use them easily. We were fitted for the frame and the wrist strap for a perfect fit. Unfortunately, as of today, 12/20/2025 we are on a pre order list for 4-6 weeks. However, the store and staff were Awesome, receptive and helpful.
- NNNiyDec 17, 20255.0Great store , as a retail worker myself it’s nice to see others that work in the field working hard . Maria in tv and sound system department was very helpful and made my day ! Paul has been the face of BB for years always greeting everyone when you come in and makes you feel safe to shop . I tried to contact cooperate so these employees could be recognized but could not reach them so hopefully cooperate reads this review and acknowledges these employees . Thank you
Frequently Asked Questions About Best Buy
What are the regular business hours of Best Buy at 10221 Perimeter Pkwy in Charlotte, NC?
Best Buy in Charlotte is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sundays from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup at this Charlotte location?
This Best Buy location offers curbside pickup services for customer convenience.
Can I get electronics repair services at this Best Buy store?
Yes, Best Buy provides service repair including Geek Squad support at this location.
What types of products can I shop for at Best Buy in Charlotte?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy store.
Does the Best Buy store accept debit and check payments?
Yes, Best Buy accepts debit card payments and personal checks.
Does this Best Buy location have an in-store shopping option?
Yes, in-store shopping is available at this Best Buy location in Charlotte.
Are there any nearby mobile phone stores close to Best Buy in Charlotte?
Yes, Verizon Wireless, a mobile phone store, is located nearby and can be convenient for phone-related purchases before or after visiting Best Buy.
What nearby restaurants can I visit before or after shopping at Best Buy?
You can visit nearby restaurants such as Mimi's Cafe, Red Crab Juicy Seafood, la Madeleine French Bakery & Café Northlake, and P.F. Chang's for a meal around your shopping trip.
Where can I find nearby beauty and spa services near Best Buy Charlotte?
Nearby beauty and spa services include Spectrum Nail Spa, B’Loved Salon, LLC, Hello Sugar | Perimeter Woods Brazilian Wax & Sugar Salon, and Salon Lofts Perimeter Woods for waxing, nails, and hair care.
How can I contact the Best Buy store at Charlotte Northlake for inquiries?
You can contact the Best Buy store by calling +1 704-598-0172 for any questions or support.