Best Buy

Reviews

• ME

  Max Evans

  2 days ago
  5.0
  Great Service.
• CC

  Cynthia cruz

  Feb 11, 2026
  5.0
  Best, Best Buy I’ve been to in years they have a lot of stuff. Customer service is amazing!
• BW

  Bruce Williams

  Feb 11, 2026
  1.0
  In January, 2026, my wife and I visited the Best Buy store in Charlotte to purchase a KitchenAid stove. Before buying, we asked the salesperson whether Best Buy used its own installers, since we’d had bad experiences with third-party installations through other retailers that caused cabinet and floor damage. The salesperson assured us that Best Buy used in-house installers and would stand behind the work. Three months later, on the scheduled delivery date, I received a text from a third-party installation company asking for delivery details. After six unsuccessful attempts to reach someone at the Charlotte store, I called the main 888 number and was repeatedly transferred without resolution. Frustrated, I drove back to the store and spoke with a manager. She said Best Buy would stand behind the installation, but the written warranty she showed me didn't say that at all! When I asked to speak with the original salesperson, I was told he was busy, but eventually he confirmed that, due to a recent reorganization, Best Buy no longer performs installations and now relies on third parties. He also said there was nothing the store could do. It has now been three months since purchase, and we still have no stove despite paying in full. We were clearly misled about installation responsibility, and the lack of support has been unacceptable. We are requesting a full refund, as the product has not been delivered or installed, and the terms of the sale were misrepresented.
• MH

  María Huesca

  Jan 10, 2026
  5.0
  Muy bien. El personal es muy amabke y siempre encuentras a alguien dispuesto a ayudarte.
• FH

  Francis H

  Jan 1, 2026
  2.0
  First I checked the website and it said it had the TV that I was looking for at this location. When I arrived finding an associate to help was difficult. But I was told that TV was across town at another location. So I decided on another TV which no one offered to help me get it to the car after my purchase.