Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,862 reviews
5 stars
1,009
4 stars
433
3 stars
182
2 stars
73
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.
Product Availability
Customers noted issues with stock levels, mentioning low inventory and difficulty finding specific items.
Store Experience
The store environment was described as clean and organized, but some customers felt it was understaffed and lacking in product variety.
Geek Squad Performance
Experiences with Geek Squad varied widely, with some customers praising quick and effective service, while others reported frustration with delays and poor communication.
- LVLizbeth Villanueva2 days ago5.0I want to take a moment to recognize Paden Vellia, the Experience Manager at the Charlotte–Rivergate Best Buy. Every time I walk into this store, Paden is consistently available, approachable, and welcoming. His positive attitude never changes, he is always friendly, professional, and genuinely willing to help. To touch briefly on our experience, we did have a negative interaction with Geek Squad (Shawn) related to an item we had purchased that was causing issues. During the back-and-forth, we were informed by Shawn that he did not need to service us, which was both disappointing and concerning, especially as long-term customers of the Rivergate Best Buy who have held an Unlimited Membership warranty for years. Understandably, the situation was frustrating for us, so we requested to speak with Shawn’s supervisor, Christopher. While Shawn was on the phone with Christopher explaining his side, Paden stopped by to check in and ensure everything was okay. After we explained the situation, Paden immediately stepped in to assist. He took ownership of the issue, remained involved throughout the entire process, and was able to fully resolve it. Honestly, if it hadn’t been for Paden stepping in, we were strongly considering taking our business elsewhere possibly even to a different Best Buy location. Paden quickly changed that. His leadership and hands-on approach truly set the tone for the store and his team, and it clearly shows in the level of service he personally provides. He definitely leads by example. This experience truly highlights Paden’s commitment to customer service and his willingness to go above and beyond to ensure a positive outcome. It’s rare to find a manager who is this engaged, dependable, and customer-focused. Kudos to Paden, and I highly recommend this Best Buy location.
- WVwilson velasquez4 days ago5.0Atención calificada, paciencia..
- MLMaria Love6 days ago5.0Service was great, easy pick up.
- VRvince riceDec 30, 20255.0The staff here is very helpful and honest. I was trying on smart watches and mistakenly left my own watch on the table. Fast forward 3 days, I go back in realizing my error and they had held on to my watch and happily returned it.
- ALAura Ito LohaniDec 23, 20251.0The lady who helped me Miss “Mint” was quite rude to us, seemed racist the way she spoke to us and was not helpful at all. She kept rolling her eyes at us and kept getting annoyed at the questions we asked about a certain product. To the point where she started speaking slow almost as if we didn’t understand English just because we missed a word she said (it was a little noisy). If you’re not able to handle people or deal with them there is no point of being a customer service representative. Very disrespectful and lacked service and manner. Such nasty behavior from employees.
Frequently Asked Questions About Best Buy
What are the main products and services offered at Best Buy Charlotte Rivergate?
Best Buy Charlotte Rivergate offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
Where is Best Buy Charlotte Rivergate located?
Best Buy Charlotte Rivergate is located at 14125 River Gate Pkwy, Charlotte, NC 28273, USA.
What are the store hours for Best Buy Charlotte Rivergate?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Charlotte Rivergate offer curbside pickup or in-store shopping?
Best Buy Charlotte Rivergate offers in-store shopping and same day pickup but does not currently support curbside pickup.
Does the store provide repair services?
Yes, Best Buy Charlotte Rivergate offers service and repair through Geek Squad support.
Can customers recycle electronics at this Best Buy location?
Yes, this location accepts electronic recycling.
Are appointments required to shop at Best Buy Charlotte Rivergate?
No, appointments are not required to shop at this Best Buy location.
What nearby stores or services can customers visit before or after shopping at Best Buy Charlotte Rivergate?
Nearby places include Geek Squad for tech support, OfficeMax for office supplies and printing, and Marshalls for clothing and accessories, providing convenient shopping options around your Best Buy visit.
Where can I find food options near Best Buy Charlotte Rivergate?
Near the Best Buy store, you can find fast food at Chick-fil-A, pizza at Fuel Pizza Cafe, sushi and steak at Fuji Japanese Steakhouse, and smoothies at Smoothie King, perfect for a meal or snack during your visit.
Are there any nearby beauty and spa services around Best Buy Charlotte Rivergate?
Yes, nearby beauty and spa options include Enchante Facial Bar, Parker Stylists, and Cookie Cutters - Haircuts for Kids, offering various personal care services after your shopping trip.