Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple Northlake Mall - Closed
6801 Northlake Mall Drive, Charlotte, NC
28216, United States
Hours
Reviews
3.7
1,177 reviews
5 stars
580
4 stars
201
3 stars
97
2 stars
55
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported rude and unprofessional behavior, leading to mixed experiences.
Wait Times
Many customers expressed frustration with long wait times for assistance, even with appointments, indicating poor management of customer flow.
Store Atmosphere
The store was generally described as clean and well-organized, but often overcrowded, which detracted from the shopping experience.
Repair Process
Customers reported issues with the repair process, including delays and miscommunication regarding warranty services.
- JDJeff DiamondJan 12, 20205.0Was nice and quick
- RBReese BOct 5, 20192.0There was a hour wait, and even if your phone is in warranty. They always find something outside of the warranty so you have to pay to get the phone fixed.
- TBTasha Does it BetterApr 28, 20181.0Horrible customer service.... long waits, lie about when they are ready for you or when your product is ready. Unorganized and a complete joke! Be prepared to waste a whole day and money when fooling with these incompetent people..... Never again! I’ll take my chances and get a refurbished device from Assurion. Going on 3 hours since I been here for a 1 hour repair
Frequently Asked Questions About Apple Northlake Mall - Closed
Is the Apple Northlake Mall store currently open?
The Apple Northlake Mall store is permanently closed as of March 1st at 4pm.
Where can I find Apple support or make purchases after the Apple Northlake Mall store closure?
You can visit the Apple SouthPark store or shop online at apple.com/shop for support and purchases.
How can I contact the former Apple Northlake Mall store?
You can contact them via email at northlakemall@apple.com or by phone at +1 704-972-0980.
Does the Apple Northlake Mall offer repair and service options?
Yes, the store offered computer and cell phone repair services, but now support is available online and at Apple SouthPark.
Is the Apple Northlake Mall location wheelchair accessible?
Yes, the store had a wheelchair accessible entrance.
Did the Apple Northlake Mall offer in-store shopping and pickup services?
Yes, it offered in-store shopping and in-store pickup.
Are there nearby places to visit around the former Apple Northlake Mall location?
Nearby, you can visit PacSun for men's clothing, Rocky Mountain Chocolate Factory for desserts, and Vixen Ready Art Factory for art galleries and classes.
How can nearby stores like Charlotte's Nails complement a visit to the Apple Northlake Mall area?
After visiting the Apple Northlake Mall area, you can relax and get pampered at Charlotte's Nails, located nearby for nail salon services.
Are there dining options close to the former Apple Northlake Mall store?
Yes, nearby dining options include Auntie Anne's Pretzels Northlake Mall for snacks and Sbarro for pizza and Italian food.
Can I find other electronics or repair services close to Apple Northlake Mall?
Yes, places like Cell Doc and The FIX - Northlake Mall provide IT and electronics repair services nearby.