Best Buy

Reviews

• LC

  Luis Camacho

  1 day ago
  1.0
  Incompetence, Delivery still delayed for over 1 month. Delivery address incorrect, Delivery rescheduled more than 3 times. Bestbuy cannot get it correct with their vendors they use for delivery. Bestbuy sells products that are not available. Incompentence incompentence and more incompetence
• TG

  Troy Gardner

  2 days ago
  1.0
  I visited this Best Buy location (9839 Rea Rd., Charlotte, NC 28277) today looking for assistance with a smart ring purchase, and unfortunately the experience fell well below expectations. After spending time trying to locate help, I had to flag down an associate named Wolfgang. From the start, the interaction felt dismissive and unprofessional. Rather than providing helpful guidance or engaging in a courteous conversation, his demeanor came across as uninterested and somewhat dismissive. As a customer, I expect a basic level of professionalism, especially when I am actively seeking assistance with a product. Customer service should include attentiveness, respect, and a willingness to help—not an attitude that makes the customer feel like an inconvenience. This experience reflects a broader concern about customer service standards. Best Buy has built a reputation on knowledgeable and helpful staff, and I hope management takes steps to ensure that associates are trained to meet those expectations consistently. I ultimately chose to leave the store rather than continue the interaction, which is disappointing because I came prepared to make a purchase. I hope this feedback helps improve future customer experiences.
• CF

  Carter Fisher

  2 days ago
  2.0
  Came to get a device repaired and also purchase a product. Ended up leaving being able to achieve neither. Only person who was helpful was the guy in the front who welcomed me and gave insight on what could be done.
• 3C

  305 Chief

  Apr 13, 2026
  1.0
  Their sale rep completely lied about total tech service and I wasted $600!! and their company isn't going to do anything about it!! They said as long as I maintained and paid for total tech service all my devices would remain under warranty and it was a LIE!! I went to the store waited 30 minutes in line and then they say it's only two years. So why did they auto-renew my membership when I had NOTHING on my account it would cover!! Who knows how many millions the corporation has stolen from people like me who believed them because they're such a large successful company!! I will be going to the better business bureau!!
• ER

  Eladio RICO

  Mar 22, 2026
  1.0
  I went to the Best Buy store to set up a business credit account (Business Advantage / Net-30) for my LLC. I clearly told the analyst that I did NOT want her to run my personal credit — I only wanted the business verification. Despite my explicit instructions, she did it anyway. As a result, my credit score dropped 6 points immediately. This is completely unacceptable. Not only did she ignore my clear request, but she affected my personal credit without my consent. I hope Best Buy trains its staff better and actually respects customer instructions. If you’re thinking about opening a business account here, be very careful — they may run your personal credit without permission. I will not return to this store for any credit-related matters. Beware!