Verizon

4.6
509 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Chapel Hill’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
201 S Estes Dr, Chapel Hill, NC
27514, United States

Hours

Reviews

4.6
506 reviews
5 stars
445
4 stars
13
3 stars
10
2 stars
3
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight exceptional customer service, with specific praise for employees like Joe, Nes, and Christian who went above and beyond to assist customers.

Employee Knowledge

Customers frequently noted the staff's expertise and ability to explain options clearly, making the purchasing process easier.

Efficiency

Many reviews mention quick and efficient service, with several customers expressing satisfaction with how fast their issues were resolved.

Friendly Atmosphere

The store is described as having a friendly and welcoming environment, contributing to positive customer experiences.

Follow-Up Support

Several customers appreciated the follow-up support provided by staff, indicating a commitment to customer satisfaction beyond the initial sale.
  • CH
    Christopher Horne
    Nov 5, 2025
    5.0
    My family’s experience at Verizon has been exceptional. Nes was our sales associate and she is fantastic. She was extremely helpful when explaining plan/device options. Nes was very thorough with explanations, making sure we understood what was being done at each step, and extremely patient. She valued our time and could not have been more friendly. We couldn’t recommend working with her more. Many thanks!! - Horne Family
  • RG
    Rebecca G
    Nov 3, 2025
    5.0
    Thank you to Ben Daniels for making our visit to the Verizon store so pleasant! We went for an upgraded phone, which we got, but we also left with a significantly lower bill AND a new iPad for no additional cost! We previously went to another Verizon store and didn't get any of these offers! Thanks again!
  • KR
    Kim Rogers
    Oct 25, 2025
    5.0
    I want to give a special shoutout to Wade at the Spectrum store! He was super helpful to my college son who lives away from home and made the whole process so easy. Excellent customer service — thank you for going above and beyond, Wade!
  • BO
    Brian St Onge
    Oct 24, 2025
    5.0
    My wife and I came in to secure a wireless plan and received nothing but the BEST customer service from Wade. He was patient and listened to everything we needed. He took the time to follow up after our visit. We were both on different carriers and very glad we are on Verizon now.
  • AW
    Alexis Webb
    Oct 10, 2025
    5.0
    I worked with Nes yesterday, who was able to see me immediately upon arrival. Nes took the time to listen and consider my needs as a valued customer. She was sure to review any and all changes which would occur on my next billing cycle. Nes thank you for your kindness and transparency! Highly recommend her services.

Frequently Asked Questions About Verizon

What services does the Verizon store at 201 S Estes Dr offer?

The Verizon store offers wireless device sales, including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola phones, Verizon plans, accessories, and exclusive Verizon services such as prepaid wireless and mobile hotspots.

What are the store hours for the Verizon store at 201 S Estes Dr?

The store is open Monday through Saturday from 8:30 AM to 8:30 PM, and Sunday from 10:00 AM to 7:00 PM.