Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Chapel Hill’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
506 reviews
5 stars
445
4 stars
13
3 stars
10
2 stars3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight exceptional customer service, with specific praise for employees like Joe, Nes, and Christian who went above and beyond to assist customers.
Employee Knowledge
Customers frequently noted the staff's expertise and ability to explain options clearly, making the purchasing process easier.
Efficiency
Many reviews mention quick and efficient service, with several customers expressing satisfaction with how fast their issues were resolved.
Friendly Atmosphere
The store is described as having a friendly and welcoming environment, contributing to positive customer experiences.
Follow-Up Support
Several customers appreciated the follow-up support provided by staff, indicating a commitment to customer satisfaction beyond the initial sale.
- CHChristopher HorneNov 5, 20255.0My family’s experience at Verizon has been exceptional. Nes was our sales associate and she is fantastic. She was extremely helpful when explaining plan/device options. Nes was very thorough with explanations, making sure we understood what was being done at each step, and extremely patient. She valued our time and could not have been more friendly. We couldn’t recommend working with her more. Many thanks!! - Horne Family
- RGRebecca GNov 3, 20255.0Thank you to Ben Daniels for making our visit to the Verizon store so pleasant! We went for an upgraded phone, which we got, but we also left with a significantly lower bill AND a new iPad for no additional cost! We previously went to another Verizon store and didn't get any of these offers! Thanks again!
- KRKim RogersOct 25, 20255.0I want to give a special shoutout to Wade at the Spectrum store! He was super helpful to my college son who lives away from home and made the whole process so easy. Excellent customer service — thank you for going above and beyond, Wade!
- BOBrian St OngeOct 24, 20255.0My wife and I came in to secure a wireless plan and received nothing but the BEST customer service from Wade. He was patient and listened to everything we needed. He took the time to follow up after our visit. We were both on different carriers and very glad we are on Verizon now.
- AWAlexis WebbOct 10, 20255.0I worked with Nes yesterday, who was able to see me immediately upon arrival. Nes took the time to listen and consider my needs as a valued customer. She was sure to review any and all changes which would occur on my next billing cycle. Nes thank you for your kindness and transparency! Highly recommend her services.
Frequently Asked Questions About Verizon
What services does the Verizon store at 201 S Estes Dr offer?
The Verizon store offers wireless device sales, including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola phones, Verizon plans, accessories, and exclusive Verizon services such as prepaid wireless and mobile hotspots.
What are the store hours for the Verizon store at 201 S Estes Dr?
The store is open Monday through Saturday from 8:30 AM to 8:30 PM, and Sunday from 10:00 AM to 7:00 PM.
Can I pay my Verizon bill in person at this location?
Yes, you can pay your Verizon bill in-store at the 201 S Estes Dr location.
Do customers need an appointment to visit the Verizon store at 201 S Estes Dr?
No, appointments are not required to visit the store, but you can call to make one if you prefer.
What payment methods are accepted at the Verizon store at 201 S Estes Dr?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Does the Verizon store offer in-store pickup?
Yes, in-store pickup is available for purchases made at the Verizon store at 201 S Estes Dr.
What brands of phones can I find at the Verizon store on S Estes Dr?
You can find phones from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus at this location.
What nearby places can I visit before or after shopping at the Verizon store in University Mall?
You can visit nearby places such as City Kitchen for dining, the K&W Cafeteria, or shop at University Place shopping center and explore local shops like Wentworth & Sloan Jewelers or Bath & Body Works.
How can the nearby University Place shopping center enhance my visit to the Verizon store?
Shopping at University Place offers a variety of retail and dining options, making it convenient to combine your Verizon visit with other errands or meals nearby.
Are there any fitness or wellness centers near the Verizon store at 201 S Estes Dr where I can go after my appointment?
Yes, you can visit nearby fitness centers such as Planet Fitness or Crossfit Homeward for your wellness needs after your Verizon store visit.