Best Buy

Reviews

• JR

  José Reyes

  3 days ago
  1.0
  Best Buy is ready to sell until it comes to install. They have all day windows for installs and barely any days to install. The associate left a note “in the system” and I was hopeful. Call a couple of days before to see if they could narrow down the window and no go. The rep on the phone told me there was a note and the dispatcher will honor that. Well, to no surprise got a call the day before with a window that did not work and when I asked about the note, they indicate no note was in their system and they will not do anything about it. Went in to cancel the whole order and the associates in the store couldn’t seem to care one bit about the horrible experience I had and wouldn’t bother talking to me either. Save your money and go elsewhere. Would advise Costco instead or online. Never again.
• SS

  Soco

  4 days ago
  5.0
  My experience at this location has been a good one. I received great treatment from Geek squad, Kim was so patient and informative. Kim gave me help with more than I thought I needed with my daughter's samsung galaxy tablet. Nic and Anaya in the electronics dept. They were truly helpful in picking a TV, desktop pc and etc. to assist with homeschooling. I would definitely revisit for any help and purchases in the future. Thanks again young ladies.
• RS

  Raquel Spencer

  Nov 10, 2025
  5.0
  Truly Expert Service: A Five-Star Best Buy Experience! I rarely take the time to write reviews, but this particular Best Buy location deserves exceptional recognition for its consistently amazing customer service. From the moment I walked in, I was immediately greeted with a genuine and warm welcome. It was so refreshing to be asked, "How are you doing?" and "Do you need anything today?" This isn't just common courtesy—it's proactive, helpful service that sets the tone for the entire visit. The staff at this location truly operates as experts. They are knowledgeable, professional, and ready to assist without being pushy. They don't just point you in a direction; they offer real advice and solutions. This Best Buy stands out as one of the most positive retail environments I've encountered in a long time. Thank you to the entire team for delivering such a high level of professionalism and customer care.
• MF

  Mike Franks

  Nov 10, 2025
  5.0
  Great friendly staff greeted me at the door and also asked if I needed something. This particular Best Buy was well laid out with no empty areas. Everything was properly managed, including geek squad, and the specialized entertainment section. Makes me want to move to North Carolina!
• JP

  Ja'Keshia Peterson

  Oct 27, 2025
  5.0
  I had an amazing experience with Mir and Nick from the Geek Squad Auto Shop! They did an incredible job replacing my radio, my backup camera, my USB console, and even making my car auto start. Everything works perfectly, and I couldn’t be happier with the results. Both Mir and Nick were extremely friendly, knowledgeable, and helpful throughout the whole process. They took the time to explain everything, made great recommendations on which parts to purchase, and made sure I was completely satisfied before finishing up. You can tell they really care about doing quality work. I highly recommend Mir and Nick if you’re looking for top-notch service and professionalism. Thank you both for such an excellent job!

Frequently Asked Questions About Best Buy