Best Buy

Reviews

• MS

  Marta Serrato

  6 days ago
  5.0
  Elijah had great customer service and was very attentive! He was the first one to come up and offer to help us. It was near closing hours and he gave us 110% of his time and effort!
• JP

  Joseph Palladino

  Feb 12, 2026
  3.0
  Always helpful associates. This time they did not have the tablet I needed in Burlington or Durham. Otherwise,great service.
• SA

  Stephanie Anne

  Feb 11, 2026
  5.0
  I bought two laptops and an employee named Garrett helped me. The store was clean, staff was very friendly and Garrett seemed really knowledgeable.
• CC

  cynthia

  Jan 17, 2026
  1.0
  Title: Buyer Beware: Extremely Rigid 15-Day Return Policy I am beyond disappointed with my experience at this Best Buy. I purchased a universal laptop charger that didn’t work for my needs, but because I live in a different state where the nearest Best Buy is over an hour and a half away, I couldn’t make it back immediately. I attempted to return it today, January 17th, only to be told the cutoff was January 15th. I was shocked to find out Best Buy only has a 15-day return policy—one of the shortest in the industry. I explained my situation to the manager, whose name is Clayton, that I live out of state and was literally standing in the closest location to my home—and asked for a simple two-day exception. He refused. Now I’m stuck with an expensive product I can’t use. This level of rigidity, especially for a loyal customer traveling from out of state, is unacceptable. If you shop here, be warned: check your receipt immediately and don't expect any grace if life gets in the way. It is most definitely "Buyer Beware."
• JC

  James Carthen

  Jan 16, 2026
  5.0
  Charles and Jay in the car stereo department are incredible. I bought a used Landcruiser, but the stereo system wasn't great, so I figured the speakers were blown. Charles essentially conducted a "deep dive" on my car and explained that I had $6K worth of high-end stereo equipment that was installed by the previuos owner; however, it was wired incorrectly. Charles wired it properly and it sounds INCREDIBLE and saved me about $4K. These gentlemen are honest and excellent at their craft. My goal is to send you all A LOT of business. Great job, seriously!