Verizon

4.7
244 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1586 Hwy 421 S in Boone, NC 28607

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
1586 Us Hwy 421 S, Boone, NC
28607, United States

Hours

Reviews

4.7
238 reviews
5 stars
208
4 stars
13
3 stars
2
2 stars
4
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being knowledgeable, friendly, and helpful, providing excellent customer service experiences.

Efficiency

Many customers noted quick service and efficient handling of their needs, often completing transactions in minimal time.

Product Knowledge

Employees demonstrated a strong understanding of products and services, helping customers make informed decisions.

Mixed Experiences

While most reviews are positive, there are some negative experiences regarding rude staff and poor service at times.

Store Environment

Some customers mentioned issues with store layout and availability of accessories, indicating room for improvement.
  • MB
    MB Burrows
    1 day ago
    5.0
    I was very happy with this business . Will made it a very easy transaction moving from old phone to new . Highly recommend!
  • HH
    Heidi Halstead
    Jan 3, 2026
    5.0
    Will in Boone was incredible. We visited all 3 Verizon stores in Boone, and Will at store #3 was the BEST. Not only did he have iPhone 17pro phones, he helped me with Verizon customer service, figured out how to save me some $, and was back first thing the next morning to finalize my purchase. Absolutely he's the reason I successfully got my new phone.
  • LP
    Leslie Pavlich
    Jan 1, 2026
    5.0
    Best service ! I went in for a charger and came out with a new phone! They suggested that they look up my account to see if I had an upgrade available and I did ! They were friendly, courteous, and the best customer service ! Definitely recommend!
  • JB
    Jason Bott
    Dec 17, 2025
    5.0
    In and out in minutes. Will was the best. Fixed me up with a new buttonless scratch phone for free, and saved me a few bucks on my bill. Thanks a bunch
  • LR
    Leslie Roberts
    Dec 11, 2025
    5.0
    The Verizon technician was very knowledgeable, courteous and recommended some items that, after explanation, I agreed was worth the price of purchase. We had a good experience and would recommend Emmanuel C. to anyone who needed service or products.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store at 1586 Hwy 421 S in Boone, NC?

The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

Where is the Verizon store located in Boone, NC?

The Verizon store is located at 1586 Us Hwy 421 S, Ste A, Boone, NC 28607, USA.