Verizon

Reviews

• HH

  Hayden Hooper

  6 days ago
  5.0
  Zachs the goat!
• ML

  Micah Lyons

  Jan 2, 2026
  1.0
  Learn from my mistakes and avoid Verizon if you value honesty, customer service, and your bank account. Quick summary (for skimmers): - Lied to about phone pricing - Lied to about plan options - Charged more for being on an “old plan” - Paid hundreds more than necessary - Only positive: one honest employee (Samantha) If you’re considering Verizon, please read my story so you don’t go through what I did. I’m not writing this to vent—I’m writing it because I want others to avoid the same costly mistakes. The story: In May, I wanted to add a simple flip phone to my plan for personal use. I asked for the cheapest option since I only needed calls and texts. The associate told me unlimited plans were the only choice—even for a phone that couldn’t use data. At this point I should have already known this was a bad deal and left as quickly as possible, but I've had Verizon for years and wanted to avoid the frustration of switching carriers. He showed me the Orbic Journey V flip phone, and when I asked him about the price, he told me it was around $20 (I can't remember the exact price, but it was between $20-25) so I asked a clarifying question to make sure that was the TOTAL price for the phone, and I was told that the phone itself costs around $20 and there was also a one time start-up fee of $40. Today I learned that I still owe $104.69 on that phone. A phone that I can buy at Walmart for $40 and is listed on Verizon's website for $74.99 still has an outstanding balance of $104.69 after paying on it for 7 months. I'm not great at math, but those numbers don't add up. I also asked if there was any way to lower my monthly bill. I was told "no", except by removing extras like Disney+, Hulu, and Spotify. I removed them, but my bill stayed high. Fast forward to today—Samantha (again, she's the only good part of the story) told me I could have switched to a much cheaper plan months ago. I’ve been paying $173.21 for two lines, but I could have had the same service for about $35 per line. The “old plan” trap: I still don't understand this part, so I'll try to explain it as well as I know how. Samantha told me that I could have lowered my rates significantly if I had CHANGED my plan in May. I asked some questions and here is the little that I understand of it: Verizon runs promotions on their plans, the same way the run promotions on phones. So by not changing my plan, I ran out of the promotional phase, and my plan increased in price. Or if it didn't actually increase, a new plan was under promotion and would have been cheaper. Same benefits, same usage, different name, different price. As I understand it, Verizon repackages their plans every so often, and by switching to a plan (again same benefits, same usage) with a different name, you save money. Which means that if you don't stay up to date and constantly vigilant of Verizon's promotions, you will be monetarily punished. The math: Since May, I’ve paid $1,212.47 and I still owe $104.69 on the flip phone—so we'll call it $1,317.16 spent over 7 months. If I’d been given accurate information, I could have bought a flip phone outright for ~$40, paid a $40 startup fee, and switched both lines to limited plans at $35 each, bring the 7 month total to $610.90 after tax. That’s a difference of $601.57 in just 7 months, which is $1031.26 per year. Currently, I’ve been on hold with Verizon customer service for 124 minutes trying to pay off my balance and get a porting PIN so I can finally leave. Bottom line: Verizon misled me on phone pricing, plan options, and billing. Their lack of transparency has cost me hundreds of dollars. I’m sharing this so you don’t get caught in the same trap. If you value honesty and fair treatment, look elsewhere.
• MG

  Michael Guess

  Dec 14, 2025
  5.0
  Alex at the Verizon location on Brevard Road was exceptional in helping us get our new iPhones set up and traded in. He is very knowledgeable and went above and beyond in answering all of our questions! We were in and out with our new phones in no time. If you have any Verizon needs please ask for Alex at this location.
• SD

  Shannon Dotson

  Nov 28, 2025
  5.0
  Zach did a fantastic job getting us set up with Verizon. Thank you Zach!
• DS

  Daniel Shannon

  Nov 24, 2025
  5.0
  Met with Austen this morning to explore Plan change. He patiently reviewed current Plan and my options. Answered all questions and offered suggestions I hadn’t considered. VERY positive experience compared to recent telephone experience. Quality individual!

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