Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Asheville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Location
Hours
Reviews
4.8
389 reviews
5 stars
356
4 stars
9
3 stars3
2 stars2
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight exceptional customer service, with staff members like Bobby, Melanie, and Austin receiving specific praise for their patience, knowledge, and willingness to go above and beyond for customers.
Knowledgeable Staff
Many customers noted the staff's expertise and ability to provide helpful solutions, particularly mentioning employees like Avery, Josh, and Stanley for their thorough assistance during phone upgrades and account management.
Positive Experiences
Overall, customers reported positive experiences at the store, with many expressing satisfaction with the service received and recommending specific employees for their outstanding support.
Long Wait Times
Some reviews mentioned long wait times and a lack of initial greeting or acknowledgment upon entering the store, indicating room for improvement in customer engagement during busy periods.
- LTLenore ThrelkeldDec 23, 20255.0Magyn is truly an asset to Verizon and provides customer service above and beyond. I had a seemingly unsolvable issue with my phone going directly to voicemail without ringing or showing a missed call. It took a lot of time, but she found the solution. She is exceptionally knowledgeable and a delight to work with as well!
- MMMaggie MayDec 22, 20255.0Huge thanks to Austin for helping me get my samsung phone replaced at the best price possible. Really grateful to have worked with him today. Thanks a bunch, man!
- JRJan RichardsenDec 15, 20255.0I purchased 3 new phones, for my two sons and I, and switched the plans on multiple devices. Austin was incredibly helpful! He was very competent, personable, and accomplished a lot in much less time than anticipated. I am a very happy customer!
- ECEmily CrawfordDec 12, 20255.0Melanie at the Verizon store was absolutely incredible. She was patient, kind, and efficient, never once making us feel rushed. She helped my entire family get new phones and even went above and beyond to assist an older family friend. We truly got so lucky to have her—she made the whole experience smooth and stress-free. Highly recommend asking for Melanie!
- KLKaren leonettiDec 3, 20255.0I want to share a wonderful experience, I had at the Verizon store on Smoky Park Highway in Asheville. A dear friend of mine, told me she had a wonderful experience with a lady named Melanie. so I went to trade in my iPhone for a 17 Pro. Melanie was by far the most wonderful associate I have experienced in my all days of owning my own business and dealing with retail. she made this transaction so smooth and smiled throughout the entire time. I felt so valuable being there as a customer of theirs I highly recommend them immensely.
Frequently Asked Questions About Verizon
Where is the Verizon store located on Smokey Park Hwy?
The Verizon store is located at 159 Smokey Park Hwy, Asheville, NC 28806.
What are the operating hours of the Verizon store at 159 Smokey Park Hwy?
The store is open Monday through Saturday from 8:30 AM to 8:30 PM, and Sunday from 11:00 AM to 6:30 PM.
What brands and devices can I find at the Verizon store on Smokey Park Hwy?
You can find devices from brands including Apple, Samsung, Motorola, Google, LG, HTC, and Asus, along with Verizon Wireless products and services.
Does the Verizon store offer in-store pickup services?
Yes, the store offers in-store pickup for your convenience.
How can I contact the Verizon store at 159 Smokey Park Hwy?
You can call the store at +1 828-668-5811 or email CustomerService@cellularsales.com for inquiries.
What payment options does the Verizon store accept?
The store accepts American Express, Discover, Mastercard, and Visa credit cards as payment options.
Can I pay my Verizon bill in-store at the Cellular Sales location on Smokey Park Hwy?
Yes, customers can pay their Verizon bills in-store at this location.
What are some nearby places I can visit before or after shopping at the Verizon store on Smokey Park Hwy?
Nearby places include Starbucks for coffee, Yao Buffet Sushi Grill for dining, and Ingles Shopping Center for grocery shopping.
Are there any nearby transit or convenience services near the Verizon store?
Yes, there is a Speedway gas station and convenience store nearby, plus LibertyX Bitcoin ATM and several ATMs for financial services.
What fitness and automotive services are close to the Verizon store at 159 Smokey Park Hwy?
Planet Fitness gym is nearby for workouts, while Enterprise Rent-A-Car and Asheville Chevrolet offer vehicle rental and automotive services close to the store.