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Brand Certified

Verizon

4.8
(398 reviews)

Business Details

(828) 668-5811

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Asheville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Asheville connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Location

Verizon
159 Smokey Park Hwy, Asheville, NC
28806, United States

Hours

Reviews

4.8
398 reviews
5 stars
365
4 stars
9
3 stars
3
2 stars
2
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, with specific mentions of staff members like Melanie, Magyn, and Bobby who provided attentive and knowledgeable assistance.

Staff Knowledge

Customers frequently praised the staff's expertise and ability to resolve complex issues, with many noting the helpfulness of employees like Avery, Josh, and Caleb.

Positive Experiences

Many customers reported smooth and hassle-free experiences when upgrading or purchasing new phones, often attributing this to the patience and friendliness of the staff.

Mixed Reviews

While most feedback was positive, some customers expressed dissatisfaction with long wait times and issues with service quality, indicating a need for improvement in these areas.
  • SS
    Sean Solo
    4 days ago
    5.0
    Just wanted to let you know that Zack B. has once again got my phone up and running when I needed it to work very quickly with his vas knowledge of his rewarding skill set! I recommend him to all of my family and friends and I'm very thankful for his support and expertise in the matter. I foresee Zack be moving up fast in this company, so please pay attention to what a great asset he is and will be to your organization aka Verizon. Thank you so much and once again I'm very grateful to have him be great help to me.
  • MM
    Michael Mcfalls
    Jan 28, 2026
    5.0
    Was greeted early this am by Melanie. Had a rough night at work and was running on fumes. Phone was not charging and I was down to 15% battery.....Yikes!!!! Melanie greeted me promptly and jumped into action. Was able to troubleshoot my phone situation and deliver world class customer service. She was patient and understanding considering my lack of sleep and irritability. Seriously you all should hire more people like her....also a raise should be in order. Also will helped me last month and was just as awesome. Thanks Verizon
  • CB
    Cindy Branson
    Jan 16, 2026
    5.0
    I broke the screen on my phone this morning and it blanked the screen out. I needed a new phone anyway so I met with Magyn. She was a miracle worker! We hooked my old phone up to my laptop and somehow the screen showed back up! We could then move all my files, apps, etc to my new phone. I feel so much better now that that is fixed. Thank you SO much Magyn!!
  • LT
    Lenore Threlkeld
    Dec 23, 2025
    5.0
    Magyn is truly an asset to Verizon and provides customer service above and beyond. I had a seemingly unsolvable issue with my phone going directly to voicemail without ringing or showing a missed call. It took a lot of time, but she found the solution. She is exceptionally knowledgeable and a delight to work with as well!
  • MM
    Maggie May
    Dec 22, 2025
    5.0
    Huge thanks to Austin for helping me get my samsung phone replaced at the best price possible. Really grateful to have worked with him today. Thanks a bunch, man!

Frequently Asked Questions About Verizon

Where is the Verizon store located on Smokey Park Hwy?

The Verizon store is located at 159 Smokey Park Hwy, Asheville, NC 28806.

What are the operating hours of the Verizon store at 159 Smokey Park Hwy?

The store is open Monday through Saturday from 8:30 AM to 8:30 PM, and Sunday from 11:00 AM to 6:30 PM.

Brand Certified Facts from Verizon

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Certified March 01, 2026Yext Knowledge Graph
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