Verizon

4.7
1003 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Asheville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1857 Hendersonville Rd., Asheville, NC
28803, United States

Hours

Reviews

4.7
991 reviews
5 stars
891
4 stars
23
3 stars
17
2 stars
11
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Bobby received numerous accolades for his exceptional customer service, being described as helpful, knowledgeable, and friendly.

Problem Resolution

Several customers noted effective problem-solving, particularly with billing and device issues, often highlighting the assistance of managers like Jessica and Stanley.

Store Experience

Customers appreciated the overall store experience, citing a welcoming atmosphere and efficient service without pressure to upsell.

Staff Knowledge

Many reviews emphasized the staff's extensive knowledge about products and services, contributing to a smooth purchasing process.
  • AE
    A. Michael Edwards
    2 days ago
    5.0
    Wonderful experience working with Avery and Caleb at Hendersonville Road, South Asheville location. Verizon is fortunate to have these two young men.
  • RS
    Rodney Smith
    3 days ago
    5.0
    Bob by was i credible in taking the time to straighten out some issue a with may account and settle me into the perfect plan. Many thank!
  • TJ
    Tim B. Jr
    4 days ago
    5.0
    Wow! Bobby did some kind of job helping us with our upgrades. He was super patient and willing to help in anyway we asked. Thanks again Bobby. You need Verizon? Go see Bobby!
  • LW
    Linda Williams
    6 days ago
    5.0
    As a senior citizen, I am so grateful to work with Caleb, who is knowledgeable, patient, and friendly. His help was immeasurable, and I am so excited about getting a new phone also!
  • LS
    Liv Stamey
    Dec 12, 2025
    5.0
    I went back 5 times within the month of upgrading to try and get help with a return label to send my old phone in and my problem never got resolved, they called customer service everytime and said it would be mailed to me because i guess it cant be printed/emailed in 2025. I called customer service 4 times myself in between going to the store and everytime it was "resolved" it still wasn't. Went to other verizons and were told that I needed to go back to where I purchased the device. Oh and my phone bill is $200 over what I was quoted. Cool. UPDATE: One of the managers, Jessica, was able to get in contact with me and help me get everything sorted. She was timely in her responses, and very helpful with getting my problems resolved. She gave clear communication, and solutions to all my problems. Thank you for reaching out and helping. Will definitely be back for this type of customer care.

Frequently Asked Questions About Verizon

Where is the Verizon store located in Asheville?

The Verizon store is located at 1857 Hendersonville Rd., Asheville, NC 28803.

What are the operating hours of the Verizon store at 1857 Hendersonville Rd.?

The Verizon store is open Monday through Saturday from 8:30 AM to 8:30 PM, and Sunday from 10:30 AM to 6:30 PM.