Verizon

3.8
904 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Asheville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
242 Tunnel Rd, Asheville, NC
28805, United States

Hours

Reviews

3.7
678 reviews
5 stars
343
4 stars
109
3 stars
54
2 stars
32
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness while others were criticized for being rude or unhelpful.

Staff Knowledge

Staff knowledge varied significantly; some customers reported excellent assistance while others encountered uninformed employees.

Long Wait Times

Several customers noted long wait times and poor service during busy periods, leading to frustration.

Sales Practices

Concerns about misleading sales practices and additional fees were raised, with some customers feeling pressured or misled during transactions.

Store Cleanliness

The store was generally reported as clean and well-kept, contributing positively to the customer experience.
  • RW
    Robert Welch
    Dec 10, 2025
    5.0
    Zayn help me with everything I needed very professional
  • MZ
    Melanya Zerpa
    Dec 3, 2025
    5.0
    Loved the ability to trade in with the locker usage for my own experience. It was really easy to set up by myself, also. The location is clean, staff is friendly and attentive. My husband was looking to trade in his phone as well, and Ashley S. was extremely helpful, accommodating, and honest with our best option. Thank you for the pleasant interaction and for the help!
  • LT
    Lost in Transliteration
    Dec 1, 2025
    5.0
    Jonathan was awesome, used to work in mobile so I know how tough it can be, but as far as management goes, doesn’t get much better than him! Fixed my issue and was kind and personable.
  • SZ
    Steve Z
    Oct 30, 2025
    1.0
    Verizon sold me a phone sim card that never worked. Over a month and a half I wasted 5.5 hours on the phone with Verizon service reps. They never solved this very simple problem. $105.00 paid to Verizon for a phone sim that never worked! Truly...Verizon is the worst and most incompetent company that I've ever dealt with in 35 years of using cell phones! A real corporate disaster.
  • DM
    David Mayer
    Oct 23, 2025
    5.0
    Had an awesome experience at Verizon thanks to Tyler! He was super friendly, patient, and professional plus made the whole process of getting my new phone quick and stress-free. Really appreciate the great service!

Frequently Asked Questions About Verizon

What are the store hours for the Verizon Asheville location?

The Verizon store in Asheville is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 6:00 PM.

Where is the Verizon store located in Asheville?

The Verizon store is located at 242 Tunnel Rd, Asheville, NC 28805.