Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Asheville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
674 reviews
5 stars
339
4 stars
109
3 stars
54
2 stars
32
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, others reported rude or unhelpful interactions.
Sales Experience
Several customers expressed frustration with the sales process, citing issues with misleading information and pressure tactics.
Technical Support
Many reviews highlighted poor technical support and unresolved issues, leading to dissatisfaction with the service provided.
Store Environment
The store environment received positive remarks for cleanliness and organization, but some customers noted long wait times and lack of attention from staff.
Pricing and Fees
Customers frequently complained about high prices, unexpected fees, and dissatisfaction with promotional offers for long-term customers.
- SZSteve ZOct 30, 20251.0Verizon sold me a phone sim card that never worked. Over a month and a half I wasted 5.5 hours on the phone with Verizon service reps. They never solved this very simple problem. $105.00 paid to Verizon for a phone sim that never worked! Truly...Verizon is the worst and most incompetent company that I've ever dealt with in 35 years of using cell phones! A real corporate disaster.
- DMDavid MayerOct 23, 20255.0Had an awesome experience at Verizon thanks to Tyler! He was super friendly, patient, and professional plus made the whole process of getting my new phone quick and stress-free. Really appreciate the great service!
- GSGary SantyOct 21, 20255.0The gentleman there treated us great, helped us solve our problem.
- EBEva BOct 15, 20251.0Long waiting time. Not helped. Don’t like service
- NJNate JordanSep 14, 20255.0Great service, very helpful salesman. You need a phone or any kind of help, see Marshall. Excellent service...
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Asheville location?
The Verizon store in Asheville is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Asheville?
The Verizon store is located at 242 Tunnel Rd, Asheville, NC 28805.
What brands of smartphones does Verizon Asheville offer?
Verizon Asheville offers smartphones from brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of products and services are available at Verizon Asheville?
They offer mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
What are the options for picking up or receiving my Verizon order?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Does Verizon Asheville accept mobile and NFC payments?
Yes, Verizon Asheville accepts payment by mobile NFC, debit cards, and checks; cash-only payments are not required.
How can I schedule an in-store appointment at the Verizon Asheville store?
You can schedule an in-store appointment through the My Verizon app or via Verizon’s website for the Asheville location.
What nearby restaurants can I visit before or after shopping at Verizon Asheville?
Nearby restaurants you can visit include IHOP, Cook Out, Bebettes Beignets & Coffee, Ruby's Bbq, Chili's Grill & Bar, and Carrabba's Italian Grill.
Are there hotels near the Verizon store for travelers visiting Asheville?
Yes, there are several hotels nearby including Courtyard by Marriott Asheville, Hampton Inn Asheville-Tunnel Rd., Hampton by Hilton, Days Inn Asheville/Mall, and SpringHill Suites by Marriott Asheville.
What other retail stores are close to the Verizon Asheville store?
Nearby retail stores include Mattress Firm, Rooms To Go Kids Furniture Store, Bath & Body Works, Victoria's Secret & PINK, OG Vapors, and Finish Line.