Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Arden for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
469 reviews
5 stars
247
4 stars
83
3 stars
38
2 stars
20
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness and others criticized for being rude or unhelpful.
Sales Experience
Several customers reported issues with upselling and feeling pressured into more expensive plans, while others had positive experiences with knowledgeable staff.
Store Management
There are complaints about poor management and staff training, leading to inconsistent service quality and unresolved issues.
Wait Times
Customers frequently mentioned long wait times and slow service, with some expressing frustration over the efficiency of the staff.
Product Issues
Multiple reviews highlighted problems with products received, such as damaged phones and billing discrepancies, leading to dissatisfaction.
- CSCindy SmithNov 14, 20255.0I had to return a phone I had purchased. When I arrived, I was immediately checked in and notified how many people were in front of me. They kept me updated frequently. Corina was pleasant, friendly, and helpful. I really like this corporate store! The atmosphere is always pleasant. The process was handled flawlessly.
- ABAndrew BellNov 13, 20255.0I went to Verizon to get a new phone today and Abby made the experience easy! Would 10/10 recommend I have a new iPhone pro max 17 with Apple TV and cloud and insurance all done today thanks to Abby!!!
- DHDeanna HolcombeNov 12, 20255.0Very helpful
- RBRobert BurnetSep 20, 20251.0Terrible customer service from Val at the Arden location.
- VVVASep 10, 20251.0When I started my service with Verizon I received a damaged iPhone in the mail. When I went to charge the phone prior to its initial setup and transferring data, I discovered that the charging port was bent or somehow broken, so it could not be charged. So, I took the phone to this Verizon store and explained the situation. The store agree that the defective phone should be exchanged for a working phone, though they made me jump through a couple of hoops. Instead of simply exchanging the phone for a new working phone, the store attendant registered it as an upgrade, which has caused a series of problems, including the loss of a rebate I was guaranteed and an increase in my monthly bill by approximately $40. I have also spent at least 4-5 hours on the phone with Verizon representatives trying to correct the problem. For now, Verizon customer service has patched together changes to my account so I am not paying the extra monthly fees, but these corrections were not at all easy to get and I worry that it will only be a matter of time before the upgrade charges appear on my bill again. I am also currently working with them to try and resolve the issue with rebate that was not given to me, because of the supposed “upgrade”. In short, the representative who assisted me did really poor job, and I have spent a lot of time and money trying to correct a situation that should not have existed in the first place. Follow up: The management sent me a link to follow-up regarding my problems. The link is invalid. Go figure? I stand by my review and wholly recommend that folks avoid this place unless they enjoy wasting hours of their time trying to resolve problems with corporate customer service….
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Arden, NC?
The Verizon store in Arden is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones are available at the Verizon store in Arden?
Verizon offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as products from Motorola, Kyocera, and TCL.
Does the Verizon Arden store offer options for order pickup and delivery?
Yes, Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in Arden?
You can schedule an in-store appointment through the Verizon website or by using the My Verizon app available on the App Store.
What types of business products does Verizon offer at the Arden location?
Verizon provides business cell phones, business mobile hotspots, business tablets, and business laptops at the Arden store.
What payment methods are accepted at the Verizon Arden store?
Verizon accepts check, debit cards, and mobile NFC payments and does not require cash-only transactions.
Which popular nearby stores can I visit along with Verizon in Arden?
Nearby stores include Dollar Tree and The Great Backyard Place, offering discount goods and furniture shopping respectively, making it convenient to shop for various needs in one area.
Are there dining options close to the Verizon store in Arden?
Yes, you can enjoy meals at nearby restaurants such as Bojangles', Cheerwine, Sonic Drive-In, and Tokyo Express which offer a variety of fast food and Asian cuisine options.
How can nearby colleges like ABTech-South benefit Verizon customers?
Customers who are students or staff at ABTech-South can conveniently access Verizon’s latest mobile and 5G internet services at the Arden store to stay connected on campus and beyond.
What competitive brands or stores are close to the Verizon Arden location?
Nearby competitors include the AT&T Store and US Cellular outlets, providing customers options for telecommunications services in close proximity.