Best Buy

Reviews

• DD

  Dr. Daly

  4 days ago
  2.0
  The store shelves are sparse and give the impression that it’s closing down. The Apple area has a few iPad products. The staff were all ganged up in one corner of the store chatting ignoring customers. When I did get someone to help me, I knew more about the iPad than they did. It’s making buying online the far better option The fall of a great giant in retail. I’d like to say this is experience is isolated, but this has happened to me in other BB stores too. The staff are too young and know virtually nothing. I left the store without purchasing and will purchase the item online.
• KB

  Kim Burton

  6 days ago
  1.0
  Last weekend we purchased a HP printer, we were told we could bring our old printer in for a $30 credit within the 15 days of purchase. Today, we went to the Best Buy in Arden to return our old printer. The Manager on duty refused to accept our old printer and give us the $30 credit, even though we told him what another manager told us five days ago. He told us “End of Conversation “. He was argumentative and rude. We will not shop this store again. We are not people who leave negative reviews but our treatment was uncalled for.
• SH

  Scott Holloway

  Feb 17, 2026
  2.0
  Virtually no stock in anything I was there for. Screen protector, nope. camera selection is horrible and accessories almost non-existent. Help finding something, good luck. Ended up driving to Greenville which was an absolute correct decision. Tons of choices, in stock, and extremely helpful staff.
• JR

  Jesus Ramos

  Feb 14, 2026
  5.0
  “Issue resolved” Ordered a laptop and it was not delivered to the right address by the use of Rodie. Submitted a refund or replacement request to Best Buy and provided proof and Best Buy denied the request, horrible Best Buy customer service. Will never buy from Best Buy again.
• MS

  Matthew Smith

  Feb 7, 2026
  5.0
  Went in last night to look at buying a new TV and an Xbox. The manager there Logan asked if we needed any assistance or questions about the TVs asked a few questions about the TVs and talked them all over and finally after about 30 minutes or so I decided to go with the best TV to my interests. He was so helpful and professional and really polite. hands down one of the best encounters I've had with anyone who works in costumer service. Even after keeping him there past closing he was nothing but polite and professional. He hooked us up with the Xbox , TV , wall mount and sound bar! Plus he even has it where it'll all gets delivered and installed.

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