Verizon

4.4
931 reviews
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Business Details

720 W Williams St, Apex, NC
27502, United States
(919) 267-3708
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Apex, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
720 W Williams St, Apex, NC
27502, United States

Hours

Reviews

4.5
920 reviews
5 stars
732
4 stars
64
3 stars
20
2 stars
14
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Briana, Alex, and Caleb.

Professionalism

Several reviews noted the professionalism and patience of the staff, especially during complex situations or when resolving issues.

Negative Experiences

Some customers reported negative experiences related to hidden fees, misleading promotions, and poor service from certain associates.

Efficiency

Customers appreciated the quick and efficient service, with many noting that their transactions were handled smoothly.

Store Environment

A few reviews mentioned long wait times and understaffing, leading to frustration among customers.
  • MP
    Miguel Preston
    Nov 13, 2025
    5.0
    This is my 2nd time at this Apex location and Liz (store rep) exhibits what "true customer service" is all about. She listens and goes above & beyond to make recommendations based on customer's needs. Super knowledgeable & extremely helpful!! A++++ store, I'll definitely be coming back!
  • JL
    Jackie Lamson
    Nov 1, 2025
    5.0
    Liz was very friendly and helpful setting up new devices. Would return to this store for help.
  • JC
    Jewel Coker
    Oct 26, 2025
    5.0
    Caleb helped us with our upgrades, he was friendly, professional, patient, and fast. Would definitely recommend working with him for any needs in the store!
  • DH
    Dawn Hayes
    Oct 22, 2025
    1.0
    Save your time & money - go to a real Verizon store, not this reseller. If you are upgrading, this store charges an undisclosed $39.99 "set up and go" fee. This is in addition to the $36 activation fee you will see on your Verizon bill. And if you have a device to pay off in order to upgrade, this store charges you a $10 fee just to pay off your device. The sales associate literally spent 10 minutes "setting up" the device. Another associate handed the phone to my daughter and said "all done". No test call, no offer to put on her new screen protector and told her she could wipe her old phone at home and bring it back when she was finished. Both associates we encountered were rude and did not represent Verizon well.
  • SS
    Sherman
    Oct 18, 2025
    5.0
    Jasmine was nice and polite. Even though we were unable to resolve my issue. The customer service was excellent. Unlike Verizon’s customer service.
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Frequently Asked Questions About Verizon

What products does Verizon in Apex, NC offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon in Apex, NC?

The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.