Verizon

4.0
441 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Albemarle for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
830 Nc 24 27 Byp E, Albemarle, NC
28001, United States

Hours

Reviews

4.0
325 reviews
5 stars
195
4 stars
41
3 stars
27
2 stars
14
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and friendliness, others were criticized for being rude or unhelpful.

Staff Knowledge

Several customers noted that staff members were knowledgeable and provided effective solutions, but there were also complaints about unhelpful or uninformed employees.

Wait Times

Customers frequently mentioned long wait times, with some expressing frustration over delays in receiving assistance.

Store Management

There were complaints about the store management's lack of support for staff and customers, with some reviews highlighting poor management practices.

Overall Experience

While many customers had positive experiences and praised the store, a significant number expressed dissatisfaction with service quality and staff behavior.
  • HH
    Hiro Hamada
    Oct 9, 2025
    5.0
    Ricky helped us out after having called into corporate, and took great care of us! I come exclusively to this shop and will continue from here on. Fast, professional, knowledgeable, and courteous 5/5!
  • LF
    Lunatic Fringe
    Sep 13, 2025
    1.0
    Not a fun experience at all. It feels like you’re buying a used car. They greet you at the door and then leave you waiting for a staff member to assist you. In the mean time you’re sitting there watching employees watch you who aren’t helping customers. Walked out. I’ll just do what I need online I guess
  • SM
    shannon mcclellan
    Jul 14, 2025
    5.0
    While we were very indecisive about completely changing our phone carriers, Kaley gave us time and patience to make our minds up with absolutely no pressure. We returned 2 days later to move another phone over as well.We were greeted and well taken care of by Hannah S., she was sweet and patient while we did the transfers. She kept the conversation going and did an outstanding job. The manager Taty that was on duty was extremely helpful and had us in stitches. While K. Greene was not part of our team to get our phones changed out, we enjoyed his lively conversation and personality. This team right here is what customer service is all about! We’ve never met these fine employees before this day but I feel like they are the type of people that would be kind to everyone whether on duty or not! Job well done!! Thank you all again so much!! 10/10 recommend Albemarle Verizon.
  • JH
    Justin Hathcock
    Jul 10, 2025
    5.0
    I love the amazing team that works there an they'll help you out with anything or any problems you may have.
  • EH
    ERIC Hoffman
    Jul 1, 2025
    5.0
    I had no problems

Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Albemarle?

You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and accessories.

What are the store hours for the Verizon location in Albemarle?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.