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Best Buy

4.1
(1621 reviews)

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
11088 N US Highway 15 501, Aberdeen, NC
28315, United States

Hours

Reviews

4.1
1,621 reviews
5 stars
864
4 stars
391
3 stars
180
2 stars
64
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and knowledgeable staff, others reported poor experiences with unhelpful or disrespectful employees.

Product Availability

Several reviews noted issues with stock availability, with customers frequently finding items out of stock or not available.

Geek Squad Experience

The Geek Squad received mixed reviews; some customers praised their helpfulness and knowledge, while others expressed frustration with scheduling and service issues.

Delivery Issues

Numerous complaints were made regarding delivery problems, including lack of communication and missed appointments.

Online Ordering

Customers generally had positive experiences with online ordering and pickup, noting ease and efficiency.
  • RC
    Ricky Chappell
    5 days ago
    5.0
    I went today 2-21-26. The sales lady was very helpful. Her name was Gi. Thank you Gi.
  • DL
    Damon Laury
    Feb 16, 2026
    5.0
    Get a Playstation 5 same day delivery outstanding. Could not find any other store including Amazon, Walmart and target that could do same delivery.
  • SM
    Shamyra McKoy
    Feb 13, 2026
    5.0
    Quick pick up Dude was at the door ready 🤣😂
  • TK
    Thomas Kelley
    Jan 16, 2026
    2.0
    Website was unclear to me if they had the gaming laptop I wanted to buy. Went in understanding they may not have that exact model, but expecting other options....they were out of stock for everything but one - which was over priced for its specs. I even offered to buy the floor model of the one I had researched but was told no. Ill spending my money on Amazon then and get it tomorrow...
  • GG
    Giovanne
    Jan 14, 2026
    1.0
    There’s no reason a guy selling a TV should be disrespectful, let alone avoid eye contact. We still bought the tv, but it was a terrible experience.

Brand Certified Facts from Best Buy

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