Best Buy

Reviews

• MH

  Mary Haley

  3 days ago
  5.0
  I went on two different days and the associates were both very professional, knowledgeable, patient, and helpful. I would have been in there for hours looking for the gifts that my son had asked for, had it not been for their help! Thank you so much.
• TS

  The Tarnished Brush Nail Studio

  Jan 2, 2026
  1.0
  Sold me a landline phone with no power cord. I sat on hold for 20 minutes to be told to bring it in for an exchange or refund. There are no more of these in that store. NONE. I needed this specific phone for my business. I spent days reading reviews and this was the least garbage phone on the market. I am now stuck with a phone system I cannot use and replacement cords dont exist for this model. How this is ok is beyond me. They could easily ship a replacement to me instead of my only option being driving over an hour one way to a best buy. $150 wasted on garbage. Horrific customer service and no offer for an actual resolution.
• DD

  DJ Denney

  Dec 21, 2025
  5.0
  I went there on Black Friday! I needed a new phone and the place I found it at was here. I found everyone to be very helpful. The place was pretty busy, being Black Friday and all, however I didn't see all the frustrated holiday shoppers and frustrated employees I expected to see. I saw friendly dedicated employees helping customers. I saw customers actually being friendly to one another, even helping here and there. I admit, I saw one or two who were in a hurry, more likely because they didn't schedule the time for the trip and didn't count for waiting in line. That was their issue though and there weren't many. Overall, even on a Black Friday, this was nice to see. Oh and special thanks to the Geek Squad tech who took the time to check if my original phone wasn't charging. I wish I had grabbed her name, but at the same time, I wouldn't want her overwhelmed by folks asking for her specifically. Turns out my charger was at fault for part of the problems I was having with my phone, but it has to be sent to the supplier for repairs, not Best Buy.
• CP

  Chris Perron

  Dec 11, 2025
  1.0
  If you get something scheduled for delivery (washer and dryer in my case) be expecting them to have zero communication and just not show up. Then the next day have an automated system call to reschedule your delivery for another 3 weeks from then. Bought 11/28, scheduled delivery 12/10 - bestbuy app started between the hours of 12p-3p. No call or ANY COMMUNICATION ABOUT ANY DELAY. Automated system calls at 9am on 12/11 and the earliest delivery day is now 12/31. No type of communication as I had to call them to figure out what was going on. The customer service line said they can't do anything until after delivery. UNACCEPTABLE!!! Maybe BB should use a different company for their deliveries.
• SU

  Symo Us

  Dec 8, 2025
  1.0
  Don't bother dealing with their Geek Squad, apparently they dont want your business. Scheduled two separate appointments for a phone battery replacement. The first time, the technician was not in that day, so my appointment was rescheduled. The second time they told me it would be an overnight job, as this is a 3 hour service. However the appointment was at 3 pm and the store is opened until 10pm, so please explain Best Buy how this is not sufficient time to complete a basic task? Not worth my time or money, will be going somewhere else.

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