Best Buy Express

4.6
314 reviews

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
519 Westmorland Rd, Saint John, NB
E2J 3W9, Canada

Hours

Reviews

4.6
314 reviews
5 stars
248
4 stars
30
3 stars
23
2 stars
6
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Martin, Felipe, and Abu.

Product Knowledge

Customers frequently noted the staff's expertise in guiding them through product options and plans, leading to positive purchasing experiences.

Negative Experiences

Some customers reported dissatisfaction with the return policy and certain interactions that felt dismissive or unhelpful, contrasting with the generally positive feedback.

Overall Satisfaction

Despite some negative experiences, the majority of reviews reflected high levels of satisfaction with the service and willingness to recommend the store.
  • RH
    R Heans
    Nov 3, 2025
    5.0
    Tim was amazing, and I highly recommend seeing him for any electronic or cellphone or internet needs!
  • GS
    Gursimran Singh
    Oct 28, 2025
    5.0
    I went to buy a phone and The store manager, Felipe was helping me and he was very helpful and polite. He made the process smooth and helped me to get the best deal. Overall, it was a very good and satisfying experience.
  • ML
    MCAT Le
    Oct 25, 2025
    1.0
    I’ve never had a worse experience with a store’s return policy. The staff at Best Buy Express made it clear they weren’t interested in helping at all — basically told me to get lost without actually saying it. The process was frustrating, dismissive, and a complete waste of time. After this, I’m done with Best Buy at least this location. Canceling my Geek Squad membership and moving all my electronics purchases to Costco. At least there, customer service actually means something. If you’re thinking of buying electronics here, save yourself the headache — the return process and customer service are an absolute nightmare.
  • KK
    Komalpreet Kaur
    Oct 16, 2025
    5.0
    I visited best buy express today. There was issue with my phone. One of the sale consultants his name is Tim small . I really appreciate his service he gave me. Its take around 2 hours to fix my phone issue. He help me without any issues. Even I didn’t pay anything to him . Thank you so much tim again. I really appreciate his patience and service level. Thank you again.
  • AS
    Ashh sandhu
    Oct 16, 2025
    5.0
    Amazing work done by the team super good helpful specially Tim what an amazing worker .

Frequently Asked Questions About Best Buy Express

What are the operating hours of Best Buy Express in Saint John?

Best Buy Express is open Monday from 10:00 to 18:00, Tuesday to Friday from 10:00 to 20:00, Saturday from 10:00 to 18:00, and Sunday from 12:00 to 17:00.

Where is Best Buy Express located in Saint John?

It is located at 519 Westmorland Rd, Mcallister Place, South Entrance, Saint John, NB, E2J 3W9, Canada.