Verizon

4.7
291 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Helena, MT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1429 11th Ave, Helena, MT
59601, United States

Hours

Reviews

4.7
289 reviews
5 stars
260
4 stars
10
3 stars
3
2 stars
4
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Chad, Kody, and Amber for their exceptional service.

Staff Knowledge

Customers frequently noted the staff's expertise in handling technical issues and providing clear explanations about products and services.

Wait Times

Several reviews mentioned long wait times for service, indicating a need for improved staffing during busy periods.

Mixed Experiences

While many customers had positive interactions, some reported frustrations with service delays and issues with product availability.

Store Environment

The store was described as clean and welcoming, contributing to a pleasant shopping experience.
  • PM
    Posty MT
    Nov 1, 2025
    1.0
    Walked in to get an upgrade with an hour left to close, lady told me she had my phone I wanted but didn’t have the time to upgrade me.
  • JH
    Jan Hernandez
    Sep 13, 2025
    5.0
    Soooo much better than the Main Verizon store!
  • CB
    Catherine Van Bilsen
    Sep 8, 2025
    5.0
    Kylee knows her business and got us set up with everything we needed. Also Chad the manager is very knowledgeable!! Thank you guys
  • DL
    Deanna Linkenbach
    Sep 5, 2025
    5.0
    Joey was extremely helpful, knowledgeable and friendly when we came in this location. His customer service is top rate and it was a pleasure to do business with him at this Verizon! We will go back again!
  • HA
    Holly Alastra
    Aug 11, 2025
    5.0
    We had the best experience we have had with a cell phone company all thanks to Joey. He is professional, patient, and knowledgeable and helped us resolve some issues that arose as we switched our service to Verizon. He really is exceptional and deserves a raise or promotion in our book.

Frequently Asked Questions About Verizon

What products and services does Verizon in Helena offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection, along with new lines, upgrades, and accessories.

What are the store hours for Verizon in Helena?

The store is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.