VCA Amherst Animal Hospital

Reviews

• AC

  Abigail Combs

  Aug 20, 2025
  1.0
  I had one of the most heartbreaking experiences of my life at VCA Amherst Animal Hospital in Butte, MT and feel strongly that other pet owners deserve to know what happened. On August 4th, 2025, I rushed my 8-year-old bunny, Oreo, to Amherst after finding him lethargic. Dr. Garrett Mussmann was incredibly compassionate and honest with me, explaining that Oreo was in pain and helping me make the very difficult decision to let him go. For that, I am deeply grateful. Unfortunately, my experience with one of the vet techs was the exact opposite. In the middle of my grief, I was handed paperwork while sobbing over Oreo, told payment options were limited, and later refused service when I returned just 10 minutes later with the full balance. I was assured that if I paid quickly, Oreo’s remains would be cremated right away — but that did not happen. Instead, I later discovered that Oreo was left in a freezer for 8 days because paperwork was not completed until August 12th. During this time, I called multiple times and was reassured he had already been cremated, which turned out to be untrue. Only when I spoke with Sabrina (who was kind and actually took the time to investigate) did I finally learn the truth. This negligence and lack of compassion made an already devastating situation so much harder. Oreo was my baby for nearly 8 years, and he deserved dignity and care in his final moments. While I want to thank Dr. Mussmann and Sabrina for their professionalism and compassion, I cannot overlook the trauma caused by the mishandling of Oreo’s aftercare. I hope Amherst takes accountability and ensures no other grieving pet owner has to go through this.
• ST

  Steven Tubbs

  Aug 12, 2025
  5.0
  Staff was real nice and helpful.
• CR

  Carol Reed

  Jul 31, 2025
  5.0
  Good boarding experience when I unexpectedly had to be out of town! Friendly staff, including the weekend kennel crew!
• SE

  Sandy Elliott

  Jun 14, 2025
  5.0
  I cannot thank the staff at Amherst Vet Hospital enough for their empathy and concern for me and my baby Tucker. They were very understanding and treated me and Tucker with so much care. Especially Dani who came to our house and made the transition so calming and smooth. They did not know us but made us feel so comforted and cared for. I know I was a mess but Tucker felt safe and calm while he crossed the rainbow bridge. In fact, right after he left, several rainbows appeared in the sky, letting me know he made it safely. Thank you Dani and Amherst.
• SG

  Stephanie Garceeea

  Jun 9, 2025
  1.0
  Me and my family all take are pets here until we took our dog in and found out on a Friday she had enimia and 1335 dollars later a sicker dog with tons of meds. We ended up on life line with Bridger care in bozeman telling us she would have died. Not once we're we told she might need a higher level of care. I have found other vets with better prices and this has all taught a huge lesson. Careful were you take your babies.

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