Best Buy

Reviews

• HW

  Hailey Wolthuizen

  Feb 25, 2026
  1.0
  Unhelpful, 3 week lead time for a battery issue (another place fixed in 30 minutes, same day)
• TP

  terry pernsteiner

  Feb 21, 2026
  5.0
  Very polite and patient staff. In our fast pace world sometimes it’s nice to be able to pick something up now. Another human desires to be able to physically see the product prior to buying. Brick and mortar stores albeit difficult will always have their place. Best Buy did a good job to do a smaller scale model of their store which is Bozeman’s. It’s an easy In-N-Out store.
• GR

  Grace Richardson

  Feb 16, 2026
  1.0
  I have never come to this store and been able to make a purchase. Not once have I had a positive experience or worked with a competent associate. In the past I've needed a charger for my camera, and not only did they not have it, which is okay, but they suggested the wrong charger despite me bringing in the camera. I've also had a poor experience where they guaranteed a price match but when it came time to check out, they did not match it. My final straw is today, Google said the product I was looking for was available in Bozeman. I go into the store, look for it and can't find the item. I then find an associate to ask for help. They say they don't have it. No biggie! I mention that Google said they had it, I show them my phone and the girl goes to the website. She then LAUGHS IN MY FACE and says I don't have a location set. I reply saying that I am literate, and that it was Google that said they had it. I wasn't upset that they didn't have it, as it was my fault not to look into it further. I am upset about the lack of professionalism and blatant disrespect the associate offered.
• JF

  Joseph Fisher

  Feb 14, 2026
  1.0
  Don’t buy anything online from Best Buy i bought an open box Silver m4 MacBook Air that was apparently at this store in Bozeman to have shipped to me. But it seems like I was blindsided now it’s coming from a different location like Minnesota at this point I’m pretty much a disappointed customer I want cash instead of cards because I lost trust with best buy
• TM

  Taylor Maurath

  Feb 3, 2026
  1.0
  I was first convinced by their salesman to buy the new ROG Ally X and was told I could trade it in if I didnt like it. Well, I didnt like it and for the price I would have rather just got a pc. So, I went to trade it in like this salesman said I could. When I walk in a young man asked how he could help me. I explained how I was dissatisfied with the item and wanted to trade it in. He said he was new and would need help. He asked 3 separate employees with one being a manager and they all told him they were leaving their shift soon and didnt want to help. They weren't even trying to hide how rude and lazy they were being. I was then told that because this product is so new they cannot trade it in. So I was mislead to by the salesman in the first place and then when I tried to get some help I was treated with the worst customer service ive ever experienced. Ill never spend a dime here again.

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