Best Buy

4.0
2660 reviews
Best Buy Logo
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Business Details

2450 King Ave W, Billings, MT
59102, United States
(406) 656-3534
https://stores.bestbuy.com/mt/billings/2450-king-ave-w-592.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2450 King Ave W, Billings, MT
59102, United States

Hours

Reviews

4.0
2,660 reviews
5 stars
1,322
4 stars
672
3 stars
327
2 stars
120
1 star
219

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor experiences and unhelpful interactions.

Product Availability

Customers noted that the store often has a good selection of products, but there were instances of items being out of stock or not available as advertised.

Geek Squad Issues

Several reviews highlighted dissatisfaction with Geek Squad services, including slow response times and inadequate support for repairs.

Store Experience

The store is generally described as clean and well-organized, but some customers experienced difficulty finding staff for assistance.
  • LB
    Lisa B
    Dec 27, 2025
    1.0
    My son was gifted a download game for Playstation but the purchaser mistakenly ordered the PC version. Contacted live agent chats which said an exchange could be performed multiple times but directed me to call customer service. Contacted multiple times and refused to exchange the activation code for a PlayStation code even though we haven’t used the PC code. Last call ended with customer service saying my son can gift his gifted code to someone else and be left without the gift at all. Miserable experience with customer service and disappointing to get conflicting promises by chat and phone. Seems like a simple ask and customer experience was challenging to work with! Will avoid Best Buy for game purchases in the future.
  • JB
    j bear
    Dec 21, 2025
    5.0
    Always have what I'm looking for
  • AB
    Avon B
    Dec 16, 2025
    1.0
    Geek squad is slow and has terrible customer service
  • JT
    Jill Tonn
    Dec 5, 2025
    1.0
    Bought a new computer and was told by sales rep that data transfer from old computer would be free. Geek squad member tried to sell me a membership for $180, and when I declined, stating I just wanted the transfer, I was informed it would be $200+. I then stated I didn't want the computer, and was told I had to take it and wait at least an hour to return it, to give the system time to process...???? So, when I took it back to return and get a refund, the new sales rep tried to talk me into keeping the computer and buying the membership. I did get my refund, but what an overall NEGATIVE experience.
  • KH
    Kolden Hoversland
    Dec 3, 2025
    5.0
    Joe is the man. I came in for a delayed pickup order and asked 4 other employees before him for help. All of them gave me poor attitudes and said that I was out of luck. When I approached Joe, he was on top of it. He took care of me and worked through the entire process with patience. In less than 15 I was on the way with my products and I couldn’t be more thankful for him. Dude deserves a raise!!
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Frequently Asked Questions About Best Buy

What products can I find at Best Buy in Billings, MT?

You can shop TVs, computers, appliances, and more at Best Buy in Billings.

What are the operating hours for Best Buy in Billings?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.