Best Buy

Reviews

• KL

  Kimberly Long

  3 days ago
  1.0
  My experience with this store I was highly disappointed. I came in this morning wanted to purchase a computer I waited and waited. I seen someone (a lady ) come out the office and I spoke to her her “excuse me miss excuse me “ she didn’t stop didn’t say I will get you some help or anything of the such. So I went to the lady at the register told her she than told me that “ aww she doesn’t deal with the customer nor talk to them at all. I said well she could at least said that instead of walking off like she didn’t hear me. so i waited again no one came. So, i left! No matter what department you work in great customer service starts at the point when the customer enter into establishment. Very dissatisfied this morning. Your first expression will be your last
• LA

  Lindsay Atkins

  Feb 9, 2026
  5.0
  UPDATE: Changing my review to 5 stars. Messaged corporate and they resolved the issue quickly. My phone call apparently wasn't answered by thr store, but a call center. Corporate called the Tupelo store directly and arranged everything. Excellent customer service! Bought an SSD Enclosure for my 80 year old mom on 1/2. The staff was very friendly and helpful in helping me find the product I needed. However, she decided she didn't need it after all and it was never even opened. I still have the receipt. The return policy is 30 days. I called the store and since I am one week past the return date, they will not accept the return. I live over an hour away and dont get over thay way often. I understand it is my fault for going past the 30 days. I just wish they would have offered a grace period or something, given the circumstances.
• SR

  Sharon Rayford

  Feb 7, 2026
  5.0
  I found great deals.
• WG

  Whitten Grisham

  Feb 4, 2026
  1.0
  Undependable delivery services. I received a text from BB at 6:30 AM confirming delivery appt between 1:00PM and 5:00 PM. Received an updated text at 12:50 PM saying delivery would occur at 3:09PM. I left work, arriving at home at 2:45. After no show I leaned Cory the delivery guy appeared on my Ring Doorbell at 12:10 PM(yes before the 12:50 text update saying 3:09), he took a photo of my door and left. Cory show up before appt time, received updated text from BB of 3:09 PM after Cory had already came and left. No phone call, no notification from BB or Cory. Instead of correcting their error and getting me take care of they moved my next appt to 4 days later. NEVER do any of their prep work before they arrive. I have doors off their hinges, furniture rearranged, all so I can wait 4 more days to see if the do me this way again.
• ND

  Nikki Dobbins

  Jan 1, 2026
  5.0
  Staff was friendly and super knowledgeable and very helpful. Buck took care of answering all my questions and helped me pick out the perfect computer.