Mixed reviews on customer service; some praised helpful staff while others reported poor experiences and unhelpful associates.
Product Availability
Customers expressed frustration with product availability and discrepancies between online stock and in-store inventory.
Store Experience
The store is generally clean and organized, but some customers noted a lack of engagement from staff.
Pricing and Deals
Many customers appreciated the competitive prices and deals, particularly on appliances and electronics.
Geek Squad Issues
Several customers reported negative experiences with Geek Squad, citing delays and unhelpful service.
JG
Jonathon geier
2 days ago
1.0
My wife and son where looking for a phone case that has a clip on the back. My 19 year old son that works for me , and makes a lot of money working for me stuck his finger in the box of the phone case to see if it has the clip. One of the workers got in my son's face saying my son is trying to steal the phone case. My son stated he was not trying to steal anything and the worker came back with I saw you trying to take it.My wife let them know how much she did not appreciate the workers actions. They put all the merchandise back that they where going to purchase and walked out. We do not take things. We are hard working honest people and I will not have anyone accuse my family of being a thief. We spend thousands a year at Best Buy due to We do not like to order online. This will be the last trip that my family ever makes to any Best Buy. We will stick to Amazon.
AM
Austin Moss
2 days ago
5.0
Amazing staff, helps me pick out great options of whatever I’m needing, definitely my go to best buy 5 stars
RJ
Roger Jones
Feb 16, 2026
1.0
DO NOT BUY A TV FROM BEST BUY!! I BOUGHT A TV FOR MY GRANDSON, IT LASTED ONE YEAR AND TWO MONTHS, THE WARRANTY WAS FOR ONE YEAR THEY SAID! THEY SELL JUNK!!!!!
THEY WANTED AS MUCH AS THE TV COST TO COME OUT AND ATTEMPT TO REPAIR IT, IF THEY COULD NOT FIX IT, I'M JUST OUT THE SAME AMOUNT OF MONEY, IT WOULD HAVE COST TO REPLACE IT! i WILL NEVER BUY FROM THEM AGAIN! i HAVE PURCHASED 3 TV'S AND A COMPUTER FROM THEM AND THIS IS THE WAY THEY TREAT ME!!
AN
Arvid Nielsen
Feb 8, 2026
1.0
No longer have many things they once carried.
TM
Topher Ma
Jan 29, 2026
4.0
Always something to find here, like they have a full line of Shokz headphones! I highly recommend the bone conduction sets, keeps my ears open and music flowing!
Used to be able to find red tag items easier, but maybe next time!
Fyi- keep deals for large appliances to your chest. We've gotten a full size gas enameled range for 1k$ off before! Woot!!