Geek Squad

Reviews

• RL

  Roberta Ladner

  Jul 27, 2025
  1.0
  I had 2 appointments for geek squad to come look at my home computer. Both times they sent a text saying I didn't have an appointment so they wouldn't be over when it was time for them to come. No! I had a service number or order number! So I called the home office number and they want to reschedule another 2 weeks away. I said no, refund my $$ and I will go somewhere else. This is not the 1st time I have had problems with the Geek squad. Since when do you have to pay $165 upfront when you make the appointment?! Something not right about this. Then have to wait 7-10 days to get your credit. Geek squad is a rip off and not reliable. I will never call them again.
• BM

  Brandy Moore

  Jul 2, 2023
  5.0
  Very fast service. Just make sure you make an appointment.
• RJ

  Robert Jackson

  Nov 13, 2020
  1.0
  I give them a 0. I bought a computer I have had it in for repairs I don't know 5 or 6 times. I get it back and there is still a problem or another one. I bought head phones for my smart TV and you constantly hear a drumming noise in the left head phone. The worst place I have ever ever shopped. Just give me another computer.I will never shop their again,and I will ask all my friends to never shop their. My wife was going to buy a new Amazon Fire. She was going to buy one of Bust Buys product like I told her we will never shop their. Now I see why they have their own Geek Squad so you can pay twice once to buy something and who knows how many times to get it fixed. I hope others listen and never any electrical product there. Robert Jackson
• GM

  Gabe Muller

  Nov 16, 2017
  1.0
  The negative eview is not necessarily about the Geek Squad guys at this location. It is more aimed at the service center in Lousiville KY. I brought my laptop in for a simple CMOS battery change, which ended up being a motherboard needing to be replaced. Easy enough, I paid the $500+ for it. When I got it home the first time, the laptop would not charge past 1%, I brought it back in and had to send it back to the service center. Turned out they installed the motherboard wrong and had damaged it. When I got it back the second time, all of the lights on my case were broken, the case itsself was cracked and the USB ports would not work. I had to send it back again. The third time I got it back, only haf the lifgts were fixed and the case was still cracked. I had to send it back a fourth time. I finally picked it up last night, all the lights were working and it was stated that they had to just reconnect the lighting strip. However, all of my hard drives were wiped clean, and my installation of Windows 10 Pro along with my Office 2016 Pro was gone and an unactivated version of windows home was installed. I asked if the drives had been wiped and the manager said it had been. I have it all backed up, but I thought it was strange that they even needed to touch the hard drive and SSD. I got it home and realized not only had they wiped my drives, but they reinstalled an illiegtimate version of windows 10 home on my 1 TB HDD and made my 250 gb SSD the secondary. I had it set up the opposite way where the SSD is my system drive and the HDD is the secondary. I have now spent hours re-fixing everything on top of the over a month of it being a t a service center. The techs at this location are awesome! the service center is a joke though.

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