Best Buy

Reviews

• CP

  chris perryman

  Jan 1, 2026
  5.0
  1/1/2026 - Visited this location looking for a few electronics. Everything i needed was in stock. Was greeted and helped by store associate when I walked in. Store was organized and presentable.
• JN

  Just Nah

  Dec 31, 2025
  5.0
  I had a great experience at Best Buy thanks to Iman. She was absolutely amazing. Even though the store was very busy, she was helping multiple customers at once and still took the time to help me without ever losing her patience. Honestly, I would’ve gone insane in her position, but she stayed calm, professional, and incredibly sweet the entire time. I really appreciate her kindness and dedication. The only downside was that the store seemed understaffed, especially with the holiday rush, which can be overwhelming for employees. Still, I left very pleased because of how well I was treated. Iman truly made the experience a positive one.
• MM

  Mary McSwain

  Dec 27, 2025
  4.0
  Please hire more workers during the holidays (really my only complaint). My attendant was between another customer and myself. I'm his defense, he was very knowledgeable about the items the other customer and I were purchasing. He was polite and apologetic. I love Best Buy.
• SR

  Shawn R.

  Dec 23, 2025
  1.0
  Spent 2 hours verifying a car audio setup. When we went to use the 2,500 we were approved for everything i tried to buy the sales person quoted out of stock. Now these items he said were not in any stores on warehouses period,unavailable.? Kicker 1800 1800 mono amp Audio Control L7 6 channel Audio Control Epic Center Audio Control 400.1,amp But after that arguing and saying it was online and available we just gave up and left. Now im laying on my couch and was going to see if i could replace the items with something else that is the same quality. The listed/mentioned items are all available ready to purchase?? Really disappointed in this because I feel as if this is in relation to Christmas somehow and inventory
• PV

  Philip Vu

  Dec 22, 2025
  1.0
  I had an extremely frustrating and disappointing experience with Geek Squad at this Best Buy location. I came in for a battery replacement and was told it would be completed within approximately 12 hours, so I left my phone overnight. When I returned the following day, I experienced multiple delays due to staffing issues. After several trips back to the store, I was eventually informed that during the battery replacement my phone sparked and partially caught fire, requiring it to be placed in a sand container to prevent further ignition. Because Best Buy destroyed my phone during the repair, they ordered a replacement iPhone 14, which is expected given that the damage was entirely their fault. However, I was not provided a loaner phone or any alternate solution. As a result, I had to spend $50 out of pocket on a flip phone and temporary plan just to remain reachable. The situation escalated further because my phone was destroyed unexpectedly, and I did not have the opportunity to verify my iCloud credentials. I have since contacted Apple Support multiple times and am now required to wait several days for account recovery. During this time, I have had no access to my email, work-related accounts, or personal accounts. I was also traveling shortly afterward and needed email access for my plane ticket, which added significant stress and disruption. When I raised these concerns during pickup, the Geek Squad technician was professional and empathetic. However, the manager I spoke with, Iman, declined any reimbursement or goodwill compensation and stated that the replacement phone alone was sufficient, despite the delays, out-of-pocket expenses, and broader impact caused by the repair failure. Additionally, when I received the replacement phone, I was not proactively offered a screen protector. I had to ask for one myself. While they did ultimately provide it, this further reflected the lack of initiative to properly remedy a situation that was entirely caused by Geek Squad. I asked for reimbursement for the battery replacement service that was not completed and for the temporary phone I was forced to purchase, as well as consideration for the time lost and disruption caused. I was told no, and that replacing the phone they damaged was all that would be done. Accidents can happen, but accountability and customer care matter. Unfortunately, this location demonstrated a lack of both. This experience has significantly impacted my trust in Geek Squad and Best Buy. I have escalated this issue to Best Buy corporate and am currently awaiting their response. UPDATE: After posting this review, Best Buy corporate reached out and issued a full refund for the battery replacement and also provided a $30 Best Buy gift card as a one-time goodwill gesture. I appreciate corporate taking the time to address the issue. My original review reflects the in-store experience and communication problems that led up to this. I will update the rating when I receive the gift card.

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