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Brand Certified

Verizon

4.7
(499 reviews)

Business Details

(417) 257-0800

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is West Plains’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep West Plains connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1006 Worley Drive, West Plains, MO
65775, United States

Hours

Reviews

4.7
499 reviews
5 stars
430
4 stars
23
3 stars
18
2 stars
4
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and professional, particularly highlighting employees like Troy, Dakota, and Taylor.

Mixed Experiences

While some customers had excellent experiences, others reported poor service and issues with staff responsiveness, leading to a perception of inconsistency.

Sales Practices

Several reviews mentioned concerns about misleading sales practices and unexpected charges, with some customers feeling deceived regarding promotions and pricing.

Store Environment

The store atmosphere was generally described as friendly and welcoming, although some customers noted long wait times and stock issues.
  • LC
    Laci Crumley
    Feb 18, 2026
    1.0
    Literally told me he didn’t know how to help with a simple question said he had to look at my phone when it wasn’t that complicated remind you that’s a 30 minute drive for me. Did not help at all sounded like he had no clue what he was doing.
  • MW
    Misty Watson
    Feb 6, 2026
    5.0
    Dakota helped very professional, he's an amazing worker.thank you so much.
  • JR
    Joshua Reese
    Jan 2, 2026
    5.0
    Met with Troy today to upgrade my phone and he was very professional and very good at explaining the whole process. If you need a new phone or need service ask for Troy!
  • TM
    T M
    Dec 19, 2025
    1.0
    Rude sales person. I went in to ask a question on my new price lock ($75) NOT ($55 or $65 depending on auto pay). The older guy was helping me was nice. The younger man interrupted and started slightly slamming the keyboard to tell me or show me why he said I was wrong. He said the lower price was guaranteed for new lines only. I told him they gave me the price because I was upset and I was with them 30 years. He said they lied. Then he said all dealers deceive. Buyers be ware. Advertisement stating guarantee are lies. And the free phone on them… lies also.
  • SP
    Shelly Pliler
    Nov 21, 2025
    5.0
    I had the absolute best experience with Dakota. He got me set up and was a real pleasure to work with. Thank you so very much for the great experience Dakota.

Frequently Asked Questions About Verizon

Where is Verizon Cellular Sales located in West Plains?

Verizon Cellular Sales is located at 1006 Worley Drive, West Plains, MO 65775.

What are the store hours for Verizon Cellular Sales at 1006 Worley Drive?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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