Business Details
About
Cell Phone StoreTCC
TCC Troy, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 143 N Lincoln Drive.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
562 reviews
5 stars
524
4 stars
18
3 stars5
2 stars3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting employees like Wyatt, Brittany, Jules, and Miranda.
Positive Experiences
Many reviews reflected positive experiences with quick service and effective problem-solving, leading to high recommendations for the store.
Service Issues
Some customers reported significant issues with Verizon's service, including billing problems and activation difficulties, leading to frustration and dissatisfaction.
Store Environment
The store was noted for being clean and conveniently located, contributing to a pleasant shopping experience.
- BBB BlumDec 23, 20255.0Wyatt was awesome thank you!
- BPBeth-Anne PursleyDec 23, 20255.0OUTSTANDING!! Customer service was over the to great. Britney was so helpful, knowledgeable and helped us navigate getting a new phone while on vacation. A d ensured our phone plan is the best value. Thank you!!
- MRMichael RoslienDec 18, 20255.0Wyatt was awesome
- SHSwingingBee HoneyNov 21, 20255.0had a wonderful experience. Brittany was very professional and was very patient and happy to explain everything and answer all my questions. I will be buying all my future devices from Brittany
- MHmatti harrisonNov 21, 20255.0I came in to the store a few days ago and Brittany was amazing! She helped me so well with transferring all of my stuff! She’s so easy to work with and did so good! You’re lucky if you go in and she’s the one to help you
Frequently Asked Questions About Verizon
What products and services does Verizon at 143 N Lincoln Drive in Troy offer?
Verizon offers smartphones, tablets, wireless devices, accessories, Verizon home internet, phone service, device financing, upgrades, and more. They provide Verizon network coverage including 5G service, and services for both consumers and businesses.
What are the opening hours of Verizon in Troy?
Verizon is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup service for customers who order online.
How can I schedule an appointment or service with Verizon Troy?
You can schedule an appointment by visiting their appointments page at https://www.tccrocks.com/appointments/ or use the My Verizon app.
Can I pay my Verizon bill at the Troy store?
Yes, Verizon offers bill payment services at this location, and they accept debit cards and checks.
What brands of smartphones are available at Verizon Troy?
At Verizon Troy, you can find smartphones from Apple, Samsung, Motorola, LG, HTC, and Google.
Where can I find nearby food options after visiting Verizon Troy?
You can visit nearby Domino's Pizza for pizza and chicken, or KFC for fast food chicken options. Both are close to the Verizon store.
Are there any nearby places where I can relax or get beauty treatments near Verizon in Troy?
Yes, Luxury Nails, a nail and beauty salon, is nearby where you can enjoy beauty treatments after your visit.
If I take public transit, where is the closest bus stop near Verizon Troy?
The closest bus stop near Verizon Troy is the Greyhound Bus Stop at Z-Y Gas Station, which can help you navigate to and from the store.
Does Verizon support total mobile protection plans and where can I learn more?
Yes, Verizon offers Total Mobile Protection plans. You can learn more at https://www.tccrocks.com/total-mobile-protection/.