Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3121 E Sunshine in Springfield, MO 65804
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
251 reviews
5 stars
186
4 stars
19
3 stars
10
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Kobe, Ethan, and Josie.
Mixed Experiences
While many reviews highlighted excellent service, there were significant complaints about dishonesty and issues with trade-ins and billing.
Long Wait Times
Several customers reported long wait times due to limited staff, which affected their overall experience.
Sales Practices
Some customers expressed dissatisfaction with perceived aggressive sales tactics and hidden fees, leading to a lack of trust.
- JMJanice MitchellDec 16, 20255.0These boys are wonderful Kobe and Erin. They are great. I tell everyone if your phone is messing up, these boys will help you.and don't make you feel Goofy. Thank you guys .
- RCRachel Brix CBCC-KA, CPDT-KADec 11, 20255.0Nowadays you just don’t find good customer service, but I definitely did at this store. Kobe was awesome— from the moment I walked in I could tell he genuinely cared whether or not I was satisfied, and was very patient in explaining things to me and held my hand through the transfer process to my new phone. And let me add that I did not even buy the phone at his store! I’d had it mailed to me, and with the promotion he found me I didn’t even pay for my screen protector. I left having saved money, got my information transferred over seamlessly and made a great contact for all of my future needs. If I could give more than five stars, I would. Excellent experience all around. Thanks, Kobe!
- DDDebbieDec 11, 20255.0Seth was a great help, got all of the things I wanted and needed. He took extra care and time to make sure that we had all our questions answered and was very friendly.
- TMTrevor MuzzyNov 5, 20255.0Great service!
- WWWilliam WilsonOct 30, 20255.0Everybody is real friendly and helped a lot.Every time i've come up there, they help a lot and resolve my issue
Frequently Asked Questions About Verizon
Where is Russell Cellular's Springfield store located?
Russell Cellular's Springfield store is located at 3121 East Sunshine, Springfield, MO 65804.
What brands of mobile devices does Russell Cellular offer?
Russell Cellular offers devices from Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Russell Cellular Springfield?
The store is open Monday through Saturday from 9 AM to 7 PM, and on Sundays from 11 AM to 5 PM.
Does Russell Cellular offer in-store pickup for online orders?
Yes, Russell Cellular provides in-store pickup services.
What payment methods does Russell Cellular accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I schedule an appointment through a mobile app?
Yes, you can schedule via the My Verizon app available on the App Store.
What nearby restaurants can I visit before or after shopping at Russell Cellular?
You can visit Springfield Gourmet Taco Company, First Watch - East Sunshine, or Andy's Frozen Custard near the store.
Are there any nearby fitness or beauty locations close to Russell Cellular?
Yes, MY Fitness Place and salons like Off the Top, Headlines Salon, and Hollywood Nails are nearby.
Which nearby businesses provide automotive services in the area?
Big O Tires, JBC Tire Complete Auto Care, and GM & Sons Service Center offer automotive services close to Russell Cellular.