Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
1,113 reviews
5 stars
575
4 stars
177
3 stars
86
2 stars
68
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service from staff, with several experiences highlighting a lack of helpfulness and professionalism.
Sales Practices
Numerous reviews mentioned aggressive upselling tactics and misleading information regarding plans and promotions, leading to customer dissatisfaction.
Staff Attitude
Several customers noted unwelcoming and dismissive attitudes from employees, contributing to a negative shopping experience.
Mixed Experiences
While some customers praised specific employees for their helpfulness and knowledge, these positive experiences were overshadowed by the overall negative feedback.
- MKMatthew KelsoDec 30, 20251.0Was told I could get my stuff moved to a new account for 80 and add a line for free, came back to do it and they said no way wasted my time, go elsewhere Edit after bad store reply* Ended up going with cricket wireless. Only ended up paying 25 a month for unlimited everything. Save money go elsewhere
- ARAshley RogersDec 30, 20251.0After being told I could get started with 35 dollars per line I went thru all the steps only to be told I needed 1647.63 to get started . Not only is that the most insane lie of an ad but your stupid if you think people are going to keep paying these prices !!!!! I won't be switching to your carrier ever!!! Would give negative stars if I could!!!!
- SCStefany CambraDec 26, 20251.0Absurd wait times for the simple act of turning in a phone that’s ready to hand over.
- WMw monseesDec 20, 20251.0Agent order the wrong color and manager Alex just said he couldn’t do anything about that. This store should be closed
- HVhydin veraDec 2, 20255.0Attentive,friendly,helpful in trying to get best possible deal and plan.
Frequently Asked Questions About Verizon
What products does the Verizon Springfield store offer?
The Verizon Springfield store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon Springfield?
Verizon Springfield is open Monday through Saturday from 9 AM to 7 PM and Sunday from 10 AM to 5 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or using the My Verizon app to ensure personalized service.
What delivery and pickup options are available for online orders?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What types of payment does Verizon Springfield accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only.
Does Verizon Springfield offer service or repair options?
No, this Verizon location does not offer service or repair services for devices.
What services besides selling phones are available at the Verizon store?
The store provides mobile plans, wireless internet plans, and voice plans for individuals and businesses.
What nearby places can I visit before or after shopping at Verizon Springfield?
You can visit nearby locations such as Play It Again Sports for sporting goods, Dr. Kevin R. Kickham for optometry services, or enjoy a meal at Quiznos or Wendy's.
Are there any places near Verizon Springfield to help you with eyewear needs?
Yes, Eyemart Express and Dr. Kevin R. Kickham are nearby optometrists where you can get eyewear and eye care services.
Where can I grab a quick meal close to Verizon in Springfield?
Nearby options include Quiznos, Pita Pit, Chicken Salad Chick, and Wendy's, offering a variety of sandwiches and fast food.