Verizon

Reviews

• SS

  shelly schwear

  Feb 3, 2026
  1.0
  Called to inquire about switching service. Asked how late they were open, lady answering the phone was really rude. This makes me rethink wanting to change service! Let’s see if T-Mobile has better customer service.
• AS

  adnan soheb

  Feb 2, 2026
  1.0
  I placed pickup order from the app with my credentials and did the payment online. But, when I showed up for pickup, they refused to give me the order. I also showed my id, they are saying i have no access to pickup. My question is, if i don’t have access to pickup, then why they gave access to place order or take payment. As a verizon customer its feels bad for being denied to pickup my own order even after payment.
• TA

  Tom Adams

  Jan 14, 2026
  5.0
  I received very friendly and professional service. What a great place to purchase phone and setup service.
• CC

  Chelsea Chichester

  Dec 13, 2025
  1.0
  These people here have no idea what they are doing. You used to be able to walk in, swap your carrier and service over. Instead they want you to sit there for 2 hours and not get anything done. Only to be told to do all the work yourself when you’re home and it still doesn’t work to get switched over. Probably some of the laziest employees I’ve met. All they care about is their commission and not actually doing their job. They have no idea what they are doing in this store. I have been in the store 3 times now just to get on a plan with 2 other people. I have done this in the past and it has never been this complicated. Extremely lazy and dissatisfied with this service and the reps.
• TT

  Todd

  Nov 17, 2025
  1.0
  I have been a loyal Verizon customer for more than 10 years and have always been happy with the service. However, the Verizon store on N. Kansas Expressway in Springfield, Missouri, has been one of the worst customer service experiences I have ever had. Due to an unexpected situation, I purchased a new phone and service at this location. Once I reactivated my original phone, I returned the new device. I was told they would contact me once the refund could be processed. No one followed up. I spent weeks contacting the store myself. Every time I received shifting answers. After nearly three and a half months, still no refund. Only after contacting Verizon directly was an online agent finally able to submit the refund request. Throughout the process, contacting the store was consistently unhelpful and did not bring me any closer to a resolution. After reading similar negative reviews of this store, I now understand why so many customers are frustrated. This location does not reflect the professionalism expected from Verizon. I strongly recommend avoiding this store. (No follow-up link is required for customer feedback, as contacting the store has not resolved the issue, and a personal email has already been sent to Mr. Sowmyanarayan Sampath.)

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