Talk about a total letdown. We ordered over $12k in appliances and the day they were supposed to deliver, they were not only a no-show, but didn’t even have an explanation as to why.
Before that even happened, they sent out a crew to check to see if the gas range would even work and he wasn’t sure. Unprepared and didn’t give us much confidence in them. Should have been a warning sign. I had to do my own research to find out that things would have been fine.
Toll free number for customer service had an incredibly rude person who couldn’t care less about what was going on let alone find anything about what was going on.
Horrible experience from day one.
Never use these people!
JS
Justin Stewart
Jan 28, 2026
1.0
Awful awful customer service, brought my AirPods that I bought from Best Buy a month prior that already didn’t work to these guys they took both of the pods and left me with the case a month later no word from them still and I finnaly call and they say they have no idea where there at and then hang up on me and my tracking number doesn’t work 0/10 on everything stay away from geek squad and Best Buy both horrible companies gonna tell me to calm down when they can’t even tell me where my shit is. Safe to say I will be coming into the store tomorrow
ZG
Zane Gilbert
Jan 17, 2026
1.0
had an appointment for 11:40 and sat and waited for an hour never got served so i just left
OO
Ok Ok
Dec 28, 2025
1.0
honestly its crazy they have so many 1 stars, they wanted to charge me 160 to install an ssd i had already purchased into my computer, thats ridiculous, had it does for free by a friend in less than 10 mins
MM
MMA
Dec 6, 2025
1.0
It is very difficult and next to impossible to get an appointment with Geek Squad using my cell phone. Please return to a live operator for service. Best Buy is a great business. The people who work there are really good. The automatic answering service is pathetic!
Geek Squad provides tech repair, setup, and support services including computer, cell phone, appliance, television repairs, and data recovery.
Where is Geek Squad at Best Buy located?
Geek Squad is located at 3450 S Glenstone Ave, Springfield, MO 65804, USA.
What are the opening hours for Geek Squad at Best Buy in Springfield?
Geek Squad is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
How can I schedule a service with Geek Squad at this location?
You can schedule tech repair, setup, and support services either in store or online through their website.
What is the contact phone number for Geek Squad at Best Buy in Springfield?
The local phone number is +1 417-886-5118.
Does Geek Squad offer any special promotions currently?
They are featuring Black Friday Deals, which you can check on their website for details.
Are there other electronics or tech stores near Geek Squad at Best Buy?
Yes, nearby are Best Buy electronics and computer store, and Lovesac furniture and appliance store, which you might visit before or after your tech service.
What dining options are available near Geek Squad at Best Buy?
Nearby dining includes Chuck E. Cheese for pizza and arcade games, Lucky Cat Boba Tea and Tayaki for bubble tea and coffee, and Subway sandwich shop for quick meals.
Where can I find beauty and spa services near Geek Squad at Best Buy?
Close by, you can visit Benefit Cosmetics BrowBar, Ulta Beauty, Charlotte Tilbury, and True Beauty Nails & Spa for a range of beauty and spa treatments.
Are there any pet-related services near Geek Squad at Best Buy?
Yes, PetsHotel Springfield, Banfield Pet Hospital, and PetSmart offering pet services and veterinary care are located nearby and accessible when visiting the area.
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