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The staff is frequently praised for being helpful, friendly, and knowledgeable, with many customers highlighting specific employees like Alex, Angel, and Presley for their exceptional service.
Efficiency
Customers appreciate the quick service, often mentioning short wait times and efficient processes for phone upgrades and account setups.
Mixed Experiences
While many reviews are positive, there are a few mentions of negative interactions with staff, indicating inconsistency in customer service quality.
Product Knowledge
Staff members are noted for their expertise in explaining products and services, helping customers find suitable plans and devices.
KB
Kara Berry
3 days ago
5.0
Switched to cricket 2 years ago and recently updated our phones. The people who work here are very helpful, polite and knowledgeable.
BS
Belinda Sharp
Sep 17, 2025
5.0
Very helpful
KS
Kris Sims
Jul 16, 2025
5.0
Jacob C. was super courteous and helpful! I have been a loyal Cricket customer since 2018, bought my current phone at this location. Highly recommend both! Jacob listed a few phones in my price range, hope to upgrade soon.
UPDATE my new phone is amazing! Both Jacob and manager Alex went way above and beyond good customer service. Cricket has so many loyal customers because of people like them! Not to mention great coverage and affordable plans.