Cricket Wireless Authorized Retailer

4.7
160 reviews

About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.

Location

Cricket Wireless Authorized Retailer
3867 S Campbell Ave, Springfield, MO
65807, United States

Hours

Reviews

4.7
160 reviews
5 stars
147
4 stars
1
3 stars
3
2 stars
1
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Angel, Ashley, and Zach.

Product Knowledge

Staff demonstrated strong product knowledge, assisting customers with upgrades, phone setups, and service plans effectively.

Mixed Experiences

While many reviews were positive, some customers reported issues with billing and service, indicating inconsistency in customer experiences.

Store Environment

Several reviews highlighted a welcoming and pleasant store atmosphere, contributing to a positive shopping experience.

Recommendation Rate

A significant number of customers expressed willingness to recommend the store to others, citing excellent service and support.
  • EW
    Elizabeth Winkelmann
    Nov 5, 2025
    5.0
    The staff at this Cricket wireless store did an excellent job of helping me with a recent purchase. The first time I visited the store a gentleman assisted me in letting me know a phone wouldn't work correctly for me and the next time I returned an assistant named Veronica assisted me in the purchase and set up of my new purchase. They were all pleasant to deal with, helpful and kind and made my purchase fast and convenient. Would highly recommend this store.
  • JV
    Jorge Valencia
    Sep 29, 2025
    1.0
    Horrible place, kept billing me on a line I had cancelled for two months. Before calling someone and asking for help. When I asked for a refund of my money they said they couldn’t issue a refund. I asked for credit to go towards my next bill, couldn’t do that. So they kept the 2 payments.
  • WS
    Whitney Shaw
    Aug 22, 2025
    5.0
    I have been with Cricket a long while. Left for a month and came back in a month lol. Will never try to switch again.it was a nightmare. Cricket is always helpful and nice customer service. I will be with them for the foreseeable future
  • BA
    butterfly awsomness
    Jul 26, 2025
    5.0
    Thank you.scott for helping me and the family get new supplies and a phone for me you have help me so much I love cricket and u made everyday I came in easy and possible even when the credit cards weren't working for us thank us so much I'll refer us to everyone
  • JG
    Jim Groves
    Mar 23, 2023
    5.0
    Angel was amazing. She helped me get into a better phone and helped us learn about saving more money. This will continue to be the location to go to for me.

Frequently Asked Questions About Cricket Wireless Authorized Retailer

What types of cell phone plans does Cricket Wireless Authorized Retailer in Springfield offer?

They offer customizable cell phone plans with unlimited talk, text, and data and no annual contract.

Where is Cricket Wireless Authorized Retailer located in Springfield?

The store is located at 3867 S Campbell Ave, Springfield, MO 65807.