Cricket Wireless Authorized Retailer

4.7
161 reviews

About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.

Location

Cricket Wireless Authorized Retailer
3867 S Campbell Ave, Springfield, MO
65807, United States

Hours

Reviews

4.7
161 reviews
5 stars
148
4 stars
1
3 stars
3
2 stars
1
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Angel, Ashley, and Zach.

Sales Experience

Customers reported positive experiences during the purchasing process, highlighting the efficiency and professionalism of the staff.

Billing Issues

Some customers expressed frustration with billing problems, including difficulties in obtaining refunds and issues with canceled lines.

Store Environment

Overall, the store atmosphere was described as welcoming and pleasant, contributing to a positive customer experience.
  • BW
    Bryan Wagner
    4 days ago
    5.0
    I came into this location today and had a unique problem with my phone. Presley was a hero and solved it within minutes. This young lady needs recognition! Outstanding service!
  • EW
    Elizabeth Winkelmann
    Nov 5, 2025
    5.0
    The staff at this Cricket wireless store did an excellent job of helping me with a recent purchase. The first time I visited the store a gentleman assisted me in letting me know a phone wouldn't work correctly for me and the next time I returned an assistant named Veronica assisted me in the purchase and set up of my new purchase. They were all pleasant to deal with, helpful and kind and made my purchase fast and convenient. Would highly recommend this store.
  • JV
    Jorge Valencia
    Sep 29, 2025
    1.0
    Horrible place, kept billing me on a line I had cancelled for two months. Before calling someone and asking for help. When I asked for a refund of my money they said they couldn’t issue a refund. I asked for credit to go towards my next bill, couldn’t do that. So they kept the 2 payments.
  • WS
    Whitney Shaw
    Aug 22, 2025
    5.0
    I have been with Cricket a long while. Left for a month and came back in a month lol. Will never try to switch again.it was a nightmare. Cricket is always helpful and nice customer service. I will be with them for the foreseeable future
  • BA
    butterfly awsomness
    Jul 26, 2025
    5.0
    Thank you.scott for helping me and the family get new supplies and a phone for me you have help me so much I love cricket and u made everyday I came in easy and possible even when the credit cards weren't working for us thank us so much I'll refer us to everyone

Frequently Asked Questions About Cricket Wireless Authorized Retailer

What types of cell phone plans does Cricket Wireless Authorized Retailer in Springfield offer?

They offer customizable cell phone plans with unlimited talk, text, and data and no annual contract.

Where is Cricket Wireless Authorized Retailer located in Springfield?

The store is located at 3867 S Campbell Ave, Springfield, MO 65807.