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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
4,814 reviews
5 stars
2,455
4 stars
1,099
3 stars
554
2 stars
244
1 star
462
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being unresponsive or rude.
Product Knowledge
Certain staff members, like Willis and Kalen, received commendations for their expertise and assistance, while others were noted for being pushy or unhelpful.
Support Issues
Customers expressed frustration with post-purchase support, particularly with Geek Squad and the inability to reach store associates directly.
Store Experience
The store layout and cleanliness received positive remarks, but some customers found the organization lacking and had difficulty finding help.
Pricing and Policies
Customers noted competitive pricing but expressed dissatisfaction with the price match policy and perceived high prices compared to online retailers.
- BSBella StephenNov 14, 20255.0Mason was amazing! Not only did he help me find where the batteries were for my keys and air tag but ALSO took the time to do the tedious task of changing the batteries in both my keys and my air tag!! Customers service was great!!
- NSNolan SandersNov 14, 20251.0They have lost my warranty product they claimed to have sent in to Apple. They do not answer the phone. It is auto-forwarded to general support. Best Buy customer support can do nothing but make a note and request the local store call. They do not call. Apple tells me to talk to FedEx because they haven’t received it yet and only show “Service requested”. How can I talk to FedEx about a product I didn’t give them? Maddening. Everyone is kind and polite, including the local people I gave the watch to. Just something systematically broken. It isn’t life or death but is a frustrating thing. Some day it will be resolved…maybe. Maybe this post will help? At least they have been nice people.
- MBMelanie BeloteNov 13, 20251.0Went to the Verizon store to get a new phone. Process inside store was fine. The phone I wanted had to be shipped to me. Asked the employee to verify it was being sent to my address and not to my parents as they live 16 hours away and there was not an opportunity to see the screen myself. Employee said yes. The phone was sent to my parents. After spending 3 hours with customer service, I have to wait for the phone to be shipped back to Verizon before they can reprocess my order. But hey, at least I'm out the sales tax while my phone order is in limbo.
- JWJana WilsonNov 8, 20253.0Bought a fridge here, the buying experience went well. However, delivery and wait has been a nightmare. Bought the fridge over 2 weeks ago, we are total tech members, the fridge was at another store less than 30 miles from the Springfield store and delivery location. If we lived in Springfield delivery would have been in less than a week even though it came from the Branson location. Delivery location was closer than Springfield and had to wait over 2 weeks. The original delivery date was changed by Best Buy. Our salesmen called and left a message but would not return our calls to tell him we needed it on the original date. We changed our plans, we were called the night before regarding delivery would be before noon. Now it’s says 2 pm and the driver has supposedly been in route since 11:30 and won’t answer even customer service calls. Customer service after the sale is extremely poor.
- SEShane EisterholdNov 6, 20251.0Yeah absolutely worst customer service. Takes forever for somebody to come and help you and when they do they don't even keep the promises they make. Try to reschedule my deliveries three times and then he lied to me about the times being delivered. Will never use them again this is why that company is going bankrupt
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Springfield, MO?
Best Buy offers a wide range of products including TVs, computers, appliances, cameras, and home electronics.
What are the operating hours for Best Buy at 3450 S Glenstone Ave?
Best Buy is open Monday to Friday from 10 AM to 9 PM, Saturday from 9 AM to 9 PM, and Sunday from 10 AM to 8 PM.
Does this Best Buy location offer curbside pickup?
Yes, this Best Buy location offers curbside pickup services for your convenience.
Can I get Geek Squad support at this Best Buy?
Yes, Geek Squad support and services such as device repair and TV mounting are available here.
Is in-store shopping available at this Best Buy?
Yes, in-store shopping is available without the need for appointments.
What payment methods are accepted at Best Buy Springfield?
Best Buy accepts debit cards and paychecks; cash-only payments are not required.
Are there any pet services near Best Buy at 3450 S Glenstone Ave?
Yes, PetsHotel Springfield and Banfield Pet Hospital are nearby pet service and veterinary options you can visit before or after shopping.
Where can I get food or snacks near Best Buy in Springfield?
Nearby food options include Chuck E. Cheese for pizza and arcade games, Subway for sandwiches, Lucky Cat Boba Tea and Tayaki for bubble tea and coffee, and Golden Corral Buffet & Grill.
Are there any beauty or spa services close to Best Buy?
Yes, nearby beauty and spa options include Charlotte Tilbury, Ulta Beauty, Benefit Cosmetics BrowBar, and True Beauty Nails & Spa.
Is parking or transportation information available for Best Buy Springfield?
While specific parking info is not listed, Best Buy is located at 3450 S Glenstone Ave, a location near several stores and services that may offer accessible parking and transit options.