Best Buy

Reviews

• TS

  Tre' Speichinger

  4 days ago
  1.0
  Waited 30 minutes to be helped. Ended up doing my own research on monitors and everything single one there was under quality and over priced.
• HM

  Holly La Mear

  5 days ago
  3.0
  I purchased some parts for install at St Peters on Black Friday. I went back up while the installer was there to have him dbl chk bc a prior experience was that he sales people don’t know or pay attention to the items they’re selling. I’m glad I did bc they didn’t sell me parts that fit my car. The computer was having a lot of trouble to process an exchange so the regional manager got involved to help from another computer inside. It took an hour for her to process an exchange after many attempts. I changed my mind about 1 of the 3 items and chose to drop it bc it wasn’t what I thought it was and two other items needed to be swapped for parts that would fit my vehicle. Somehow it was the same price. It made no sense to me and she blew off my concern. She was polite and willing to help but seemed unknowledgeable or possibly trying to keep the sales #’s up for the day. I ended up going to S County for the install due to available tools for my vehicle. I called S County to check in on the parts and confirm a week prior and Lennox found that I was overcharged and processed a partial refund on my order without me even requesting it. He matched the sale price from the day I originally purchased, which I had previously requested from the RM and was given a bologna answer. Anyway, Pat, Lennox and a team of guys at S County made my install experience pleasant and successful. I appreciated their honesty, transparency and quick work. They changed a frustrating situation into a great one! Cannot thank them enough. I wish I remember the other names and the guys + St Peters installer bc they all deserve a shout out. RM might be a tad of a player..not thrilled with her treatment. Somebody should provide a new computer or send geek squad to their Installers in SP. He really needs some IT attention. And train your sales people so they’re not frustrating customers selling large $amounts of equipment.
• ZJ

  Zachary Johnson

  Feb 16, 2026
  5.0
  I came here to buy a gaming PC and was helped by Jonathon. He is was extremely helpful and guided me through the process of my selections.
• ZH

  Zoe Haase

  Jan 27, 2026
  1.0
  Less a review of the store itself and more a review of corporate Best Buy. Do NOT buy something from Best Buy unless you know you 100% are going to keep the item and won't have any issues with it. ALL customer service is outsourced or AI. Trying to get their AI or their outsourced customer service reps to transfer you to speak with someone physically working at a Best Buy location is futile - they will NOT. Infuriating because someone working at the store could 100% help, but corporate Best Buy insists on bypassing onsite employees and forcing you to interact with their AI garbage or foreign customer service representatives who can not help. Call the store's phone number and try to get someone to transfer you to the store if you don't believe this review. They refuse and will tell you to drive to the store if you insist on speaking with someone at the store (and provide you with the store hours!! 😒). Best Buy offers nothing that cannot be bought at another retailer and I HIGHLY suggest purchasing at another retailer. Furthermore, directing customers to send a DM via social media (see "owner's" response to other negative reviews) is the most bizarre customer service I've ever seen.
• KS

  Kelley S

  Jan 22, 2026
  5.0
  Great experience with the Geek Squad yesterday. Set an appointment via their website for a broken screen. When I arrived an employee greeted me a directed me to the correct area of the store. Unlike some places I’ve been, she truly seemed happy to be there. Every chair was full with customers being helped and waiting. I was politely “checked in” by one of the GS men and informed they were running 15 minutes behind. Being able to overhear some of the conversations with the technicians and the wonderful customer that sat in the middle of everyone, loudly, gabbing on her phone. She was literally drowning out the customers being worked with. I was 20ft away and sadly could hear every word. Sadly tge rudeness was not what surprised me, but the professionalism of the technicians was outstanding. Very polite, professional and very customer oriented. When it was my turn, I was given the great news that my screen was not broken, and I was not upsold. I did end up purchasing a new screen protector with the bonus, that it covers my phone screen… any issues, I just take it back, no receipt or paperwork needed. When new customers walked up to the counter as I was leaving, I could see they were not happy with what seemed to be a line. I kind of let them know that these guys are really busting there butts and were catching up after a few sticky customers. Then I was politely grew on the way out and thanked for my service, I had my service dog with me. That was very nice actually as a female we don’t often get thanked. Highly recommend this Best Buy.

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