Many customers praised the staff for being friendly, knowledgeable, and helpful in finding products.
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and difficulties with the Geek Squad.
Product Availability
Several customers expressed frustration over items being out of stock or unavailable, leading to a reliance on ordering online instead.
Store Condition
Some reviews noted that the store appeared run down and in need of maintenance, with broken displays and outdated furniture.
Return Policy Complaints
Customers reported dissatisfaction with the return policy, particularly regarding time limits and handling of defective products.
CC
Chris Clark
Nov 8, 2025
5.0
Always like stopping in to see what new things they might have on sale. Salesman always tries to sell me a new tv but I put it off.
MG
Mary Jo Grimm
Nov 5, 2025
1.0
Was all set to spend $550 or so on a new dishwasher. A gentleman paged someone to help me. Waited, Waited, Waited and I Left. Will go to Home Depot.
TR
Thomas Russell
Oct 24, 2025
5.0
Very nice store. Promptly greeted and pointed in right direction for our item. Lots of options and knowledgeable staff.
KP
Katie Piña
Oct 17, 2025
4.0
I was looking on Amazon for a new TV, our older flat screen TV (the bulky ones) picture finally went out. Honestly I was excited, I wanted to get rid of the heavy thing anyway. Came across a 40" inch flat screen TV with Alexa Voice remote for $99. I thought hmm, let's have this delivered. Wait..... It's at Best Buy down the street, let's just go pick it up. Best decision I ever made. They had a huge deal going on. Went in, bought the TV, with taxes and fees it was a little over $106. Not bad at all. Look on Amazon and Best But for promotions. This promotion I think is over, but those of you on a budget, and money is tight, you need something new electronically, continue to check for deals and promotions on Amazon and Best Buy and you might find what you are looking for. If it wasn't for Amazon, I wouldn't have been brought to Best Buy. Staff were bouncing around, we asked for help, no one came so we found what we were looking for and handled the situation on our own. Otherwise, the store was clean and spacious and you will eventually find what you came looking for. Make sure you have time on your hands. It took us 10 minutes to find something.
CF
Céline Fuchs
Oct 14, 2025
5.0
Went to Best Buy here a few weeks back in need of a new laptop, and was immediately met by friendly associates checking in on me and answering my many questions. They were friendly, knowledgeable and really helped me understand the options I had. I'd already researched which laptop I wanted, but was given some more information and was recommended the same laptop but a smaller internal SSD because it was on a big sale at the time, and recommended to supplement it with an external SSD which still worked out to be cheaper than the 1TB SSD laptop I initially wanted.
Overall, had a wonderful experience, as the associates were friendly, informative, gave me space to think and process the information they gave me, and continued to check in on me. Keep up the good work!