Best Buy

Reviews

• SO

  Sean Orlando

  Apr 21, 2026
  4.0
  They have some associates who aren't that technically minded on floor. I asked for the aisle with display port and was sent to the home theater aisle with HDMI. I don't think he knew about display port. I think they just need to train their folks a little better
• VJ

  V J

  Apr 20, 2026
  2.0
  I couldn’t get any help I said excuse me to an associate he said one moment, never return. This location is severely understaffed and I’m sure we’ll be close soon to Amazon it is you try and support big box stores and they’re not staff to handle a small crowd.
• RR

  Rob Reed

  Apr 16, 2026
  1.0
  Had a dishwasher installed and this is how they did it. Called 4 times now and the issue is still not fixed. I would recommend that you qualified installers, get rid of your AI operator, and get people how can speak without sounding like they have a wad of tobacco in their mouth. The pictures below show the wires exposed under the sink and the chips they created when they took the old dishwasher out.
• LC

  Louis St Clair

  Apr 14, 2026
  1.0
  I recently bought an LG 5.1 surround sound system. When I took the items out of the box, it only had 2 of the 3 required power cords and didn't include the wire to link the 2 rear speakers. I thought, oh best buy will fix that for me. So I went into the Mid Rivers store, and they told me that they could not help me, but I could purchase that power cord for about $20. I thought, no way, that should have been included. So I went home and used their online chat to look into it. They told me that I should go into the store and they would provide the necessary cords or I could ship the item back to best buy and they would mail me a replacement of the same quality. I asked if they could just provide me a $20 gift card so I could go buy one myself and not wait 2 weeks to ship it back and forth, thinking it would also save them money on the shipping costs. They told me no, they cant offer partial refunds or gift cards in this situation. But they said the Mid Rivers store did have the same model and quality in stock and I could bring it there and they would exchange it for me. So I drove back to the store and talked to the same people who directed me to the home theater department. They then proceeded to tell me that they did not have that item in stock and I could drive to South County to get it. I was so mad. I will not drive 30 miles to make an exchange for items that should have been included in the first place. I left and called best buy support and they offered to take 10% off of my item cost. This was about $30. I was even madder than I was before because they told me that I couldn't get a partial refund or anything earlier. I accepted the discount and I still am contemplating returning the item altogether out of frustration. I took 4 hours to get me a discounted item that still doesn't work. I asked if they could escalate my issue to a supervisor and they said no. They said issues like this are handled internally and there would be no resolution for me. This whole situation and series of events absolutely blew my mind. Please don't go to this store if you need any help.
• MM

  Maggie Moore

  Apr 10, 2026
  5.0
  We went to Best Buy in St. Peter’s, Mo. today to purchase a laptop. We were greeted the moment we came in. How refreshing!!!! But what made our visit a 5 star was their employee Jonathon. He was extremely professional, knowledgeable and explained everything so well. Best Buy is lucky to have him employed there. We have other locations closer but we will make the drive!

Frequently Asked Questions About Best Buy