Verizon

Reviews

• JG

  Joddi Govero

  Feb 19, 2026
  5.0
  I can’t say enough incredible things about Brenden Ramm and his exceptional skills in handling anything that comes his way. I walked into this Verizon store as a *potential* new customer, with only the intention of learning about Verizon and their current available offerings. I was seeking to *possibly* switch 3 cell phones and internet service (for starters) from the current providers we’d been with for many years and wasn’t sure exactly which carrier I wanted to go with. As I stood waiting….and observing….the interactions occurring with the customers there ahead of me, within 5 minutes Brenden impressed and I knew wanted to work with him. He was the most thoughtful, attentive, thorough & considerate Customer Representative we’ve ever had….for anything. Brenden is all around amazing and the total REASON we chose Verizon as our new provider and are very happy customers!!
• MC

  Michelle C

  Feb 14, 2026
  1.0
  On January 20th I went to the TCC store seeking assistance with a replacement phone. Tabitha, the store manager, asked if I had insurance. I explained that while I did not have Verizon insurance, I did have AppleCare+. She said she would check my account and later told me I had no insurance. Because my phone was broken, I couldn’t verify this myself and relied on her guidance. She advised that my best option was to upgrade due to a promotion. I asked about keeping my iPhone 15 Pro, but she said they did not carry it in-store and that the pricing would be the same since I was uninsured. Trusting her as the agent, I agreed. Once home, I discovered my phone was in fact covered under AppleCare+. The store was closed, and the next morning I called over 14 times before finally reaching someone that afternoon. The store has no voicemail, making it difficult to get assistance. When Josh answered, he was dismissive and unhelpful. I explained that Apple instructed me to retrieve my phone so they could process the replacement and possibly issue a partial credit through Verizon. Josh told me the phone had already been sent off, though Verizon later confirmed they could not see any record of this. I went to the store that evening, and Josh was more professional and said he would pass my information to Tabitha. When Tabitha called the next day, she claimed I told her I “don’t believe in insurance,” which is completely untrue. If that were the case, she would not have paused to look up my insurance. I also reminded her that she had offered to let me keep the phone because she believed I’d been in a car accident and that my auto insurance might cover it. I explained that I now had to pay $650, a $40 activation fee, and a higher monthly bill which are unnecessary costs because I had AppleCare+ coverage that was not properly acknowledged. I asked if any credit could be offered, even a partial one I know usually something could be done because I've worked in customer service in the past. She responded that she was not customer service, but a sales representative. I feel misled and taken advantage of. This experience was extremely disappointing, especially from the store manager, and I would not recommend doing business with this location. I district manager reached out to me a couple weeks later, but as of today still nothing has been done.
• JR

  Jett Ray

  Feb 12, 2026
  5.0
  Brenden helped me through everything I needed he’s very enthusiastic and knows what he’s talking about. I recommend him everytime you go in for something.
• JH

  Jacki Hayley

  Feb 3, 2026
  5.0
  We had a VERY good experience at your Lemay Lindbergh store thanks to Brenden; curly haired fellow. Did not appreciate I guess it was a manager coming out front and not even offering to help. Brenden is a great asset to Verizon! A big thanks to him for being so patient with us!
• JA

  Jude Anderson

  Jan 31, 2026
  5.0
  I would give this Verizon location 10 stars if I could. Josh was amazing and spent over 4 hours helping my family and I set up our new phones. He was so patient and kind and we’re so glad we switched to Verizon! Thank you Josh!