Best Buy

Reviews

• NL

  nina li

  1 day ago
  1.0
  This store caused my refund issue and refused to take responsibility. An in-store associate entered the wrong email address during my return, so I never received my gift card refund. Customer service did not properly investigate and sent me back to this location. When we returned, the staff simply said it was a third-party item and they “couldn’t help”, completely ignoring that the problem was caused by their own mistake. No apology. No accountability. Just passing the problem back to the customer. Be very careful returning items at this location.
• MC

  Mike Cerulo

  2 days ago
  1.0
  The store sold me a monitor that neither they nor I could assemble and eventually conceded that the Samsung products they sell just aren’t very good. Their ineptitude wasted three hours of my weekend. Do not shop here.
• JF

  Jay Frey

  Jan 5, 2026
  1.0
  Walked in & there's no one to greet or help. A gal finally asked if I needed help but she was with at&t im guessing. She wanted to know our phone carrier & how much we paid a month. I wasn't there for anything phone related. She kept pressing for my phone info. Finally she said shed get me a blue shirt to help me. Waited another 5 minutes & noticed she was talking to another customer. Finally found a blue shirt associate on my own to get help. DONT APPRECIATE GETTING HASSLED BY AN AT&T SALES PERSON INSIDE OF BEST BUY.
• JC

  Jessica Collins

  Dec 27, 2025
  5.0
  The 1-800 number messed up the sale of my Apple watch and I was paying for a warranty on a watch I didn’t have. The 1 800 number was no help at all. I went into the Brentwood store and Gabriel was the most helpful employee I’ve ever worked with. He was able to remedy the issue that was best for both worlds. I’m very thankful for him.
• TD

  Taji Dyson

  Dec 19, 2025
  1.0
  *******UPDATED at the bottom*********** Deeply disappointed in the fact that I placed an order for an item said it was suppose to take an hour but i understand it’s the holidays and sometimes things are going to take a bit longer. But 4-5 hours and then to say the item wasn’t in stock even tho online it says differently. That part I can look pass but to say I would have too wait 7-10 business days and Christmas is literally Thursday is insane. I feel like you took the money fast … why can’t we just put it back just fast. I pray I am able to receive it sooner. But, it’s no way to get a hold of a worker because everything is automated. Or just confusing. I’m really sad over that yes I am. Because I worked so hard to get this item. So yeah. Enjoy your holidays. UPDATE: Thank You for reaching out to me honestly I really do appreciate you. Once I was able to speak with someone everything was handled accordingly. I was overwhelmed and beyond frustrated (doesn’t make it right) at how everything was going. i would like to apologize for my reaction towards this situation. I hope the day be good too you all and may you and your team have a wonderful holiday.

Frequently Asked Questions About Best Buy