Best Buy

Reviews

• HM

  Holly La Mear

  5 days ago
  5.0
  I purchased some parts for install at St Peters on Black Friday. I went back up while the installer was there to have him dbl chk bc a prior experience was that he sales people don’t know or pay attention to the items they’re selling. I’m glad I did bc they didn’t sell me parts that fit my car. The computer was having a lot of trouble to process an exchange so the regional manager got involved to help from another computer inside. It took an hour for her to process an exchange after many attempts. I changed my mind about 1 of the 3 items and chose to drop it bc it wasn’t what I thought it was and two other items needed to be swapped for parts that would fit my vehicle. Somehow it was the same price. It made no sense to me and she blew off my concern. She was polite and willing to help but seemed unknowledgeable or possibly trying to keep the sales #’s up for the day. I ended up going to S County for the install due to available tools for my vehicle. I called S County to check in on the parts and confirm a week prior and Lennox found that I was overcharged and processed a partial refund on my order without me even requesting it. He matched the sale price from the day I originally purchased, which I had previously requested from the RM and was given a bologna answer. Anyway, Pat, Lennox and a team of guys at S County made my install experience pleasant and successful. I appreciated their honesty, transparency and quick work. They changed a frustrating situation into a great one! Cannot thank them enough. I wish I remember the other names and the guys + St Peters installer bc they all deserve a shout out. RM might be a tad of a player..not thrilled with her treatment. Somebody should provide a new computer or send geek squad to their Installers in SP. He really needs some IT attention.
• AS

  Andy Schaefer

  Feb 18, 2026
  5.0
  I walked in at 8:59 pm, one minute before close. Nobody batted an eye. Emma had a great attitude and helped me find exactly what I was looking for. Won’t make a habit of coming in a minute before close, will make a habit of coming back for anything they can help me with.
• RK

  Rich Karn

  Feb 15, 2026
  3.0
  Just okay these days they don't really have anyone with the knowledge to help you with finding a TV or whatever you want and you can't call the store anymore and ask questions about items so you might as well just buy online and get the best price you can plus the 15 day return policy is a pain unless you live really close to the store so they have lost their appeal to me
• AA

  Andrewtinky

  Feb 14, 2026
  1.0
  Terrible customer service. I came to the store in an effort to support brick and mortar businesses over Amazon. Employees are not willing to help. I approached the checkout desk after several employees looked right through me and ignored “excuse me”…. The girl working at the desk told me she would page someone to meet me. No one showed so after about 10 mins I approached a male employee working the floor. He was obviously irritated to help and instead of answering my question, he told me “a simple Google search will tell you”. What on earth!? When I asked if the item I was looking (voIP phone) for was carried in the store, he told me to look at the shelf….?? As though I hadn’t already tried that. Anyway, I decided this was no longer worth my time and before departing he said something along the lines of “I didn’t build the phone towers, I don’t know”. The absurdity and defensiveness of this guy was out of this world. I will be a lifelong Amazon customer.
• TR

  Toni Raymond

  Feb 13, 2026
  1.0
  My husband went in on the 11th of this month around 7 pm to purchase a new 3d printer. When he asked an employee for help locating the 3d printer he wanted to purchase the employee told him to come back tomorrow morning because the printer was probably in the back room. So my husband drove farther to micro center where he was greeted as soon as he walked in, asked what he was looking for and quickly and kindly helped get what he wanted and after making his $ 600.00 purchase he was helped to load the large printer into his truck. We will not be shopping at this best buy location ever again!! I am a retail store manager . The behavior my husband experienced at this store is unexceptable on every level.

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