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Many customers praised the helpfulness and friendliness of staff members like Melissa, Neka, and Kyi, highlighting their patience and willingness to assist.
Store Conditions
Some customers reported negative experiences regarding store cleanliness and long wait times, particularly at the Rolla, MO location.
Mixed Experiences
While many reviews were positive, some customers expressed dissatisfaction with the company's policies and perceived lack of customer care, indicating a need for improvement.
Employee Recognition
Specific employees, especially Melissa and Neka, received multiple commendations for their exceptional service, suggesting strong individual performance.
TH
Terry Higgins
3 days ago
5.0
Neka, hope I spelled her name correctly, was so incredibly helpful. Explained things in a way I could easily understand, and cleared up confusion on my end! Thank you so much! I'd give you a solid 10.
AW
Al Willen
Aug 7, 2025
1.0
No checkers only self checkout
JR
Judy Roberds
Jun 18, 2025
5.0
Lost my iPhone 5 and this wonderful representative at Cricket was able to recover all info and transfer to new iPhone 11 (u most likely can’t do wo ICloud-which I had purchased additional ICloud) highly recommend Neka and Cricket
HT
Hellwolf Thenhansen
Oct 26, 2023
5.0
Melissa was helpful and got me through rather quickly