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Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Kelli, Brianna, and Josh.
Mixed Experiences
While many reviews highlighted excellent service, there were notable complaints about rude staff and poor customer service in certain instances.
Store Environment
Customers appreciated the welcoming atmosphere of the store, including its dog-friendly policy and the staff's willingness to assist.
Phone Service Issues
Some customers reported problems with phone service quality and difficulties in reaching customer support via phone.
Sales and Promotions
Several reviews mentioned good deals and promotions, but there were also complaints about unclear terms regarding contracts and discounts.
CL
Condita Luster
Feb 15, 2024
5.0
I would like to remark that today I was helped by savannah who deserves a raise she went above and beyond helping me today and had my issues resolved every quickly as well
JS
Jess Snider
Dec 15, 2023
5.0
Bri did an amazing job today
SI
Sara Ison
Aug 30, 2022
5.0
Very helpful
CF
Crystal Fish
Oct 2, 2019
5.0
DO NOT...EVER...try to add a line through the online app! I was so frustrated after weeks of calls, and emails and waiting. Kelli Dean was amazing. I walked put of the store worry free, with a working phone! The customer service at the Poplar Bluff store is spot on! Thank you!