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Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Kelli, Brianna, and Josh.
Mixed Experiences
While many reviews highlighted excellent service, there were notable complaints about rude staff and poor customer service in certain instances.
Store Environment
Customers appreciated the welcoming atmosphere of the store, including its dog-friendly policy and the staff's willingness to assist.
Phone Service Issues
Some customers reported problems with phone service quality and difficulties in reaching customer support via phone.
Sales and Promotions
Several reviews mentioned good deals and promotions, but there were also complaints about unclear terms regarding contracts and discounts.
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Cris Talbot
Jun 13, 2025
5.0
Went in today to get a new phone and was helped by Becky. She is awesome! She answered all my questions, helped me find the right deal for me, was fun to chat with and Even though I was in there for over an hour she made the time pleasant. Only been with cricket for about 2 years now but I love them. Thanks to Becky for all your help, you're awesome!
AS
alma stone
Jul 10, 2019
3.0
When I first got on Cricket it seemed to work good. In the last year is has gone down hill. I used to have coverage at home and all of a sudden it stopped. Called to talk to someone in the local office and the mail box of the office was full. When I walked into the office, the guy there said "oops the phone is dead and it needs to be charged. It went down hill from there. I changed carriers and I am much happier with Verizon.
BS
Bobby Stoner
Jun 3, 2019
4.0
Best move I ever made!!
RT
RobbieSherri Tackett
Jul 5, 2018
5.0
Great staff and service. If you really want to save on your wireless bill,switch to cricket.