Verizon

4.2
244 reviews

About

Cell Phone StoreElectronics Store
Visit our store at O Fallon for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1318 Highway K, O Fallon, MO
63366, United States

Hours

Reviews

4.1
178 reviews
5 stars
117
4 stars
21
3 stars
12
2 stars
4
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Darius, Don, and Samantha.

Efficiency

Customers appreciated the quick service and efficiency in resolving issues, with several reviews highlighting minimal wait times and fast assistance.

Facility Experience

The store was noted for its cleanliness and ample parking, contributing to a positive overall shopping experience.

Technical Support

While many customers received excellent help with technical issues, some expressed frustration with unresolved problems and lack of support from customer service.

Billing Issues

Several reviews indicated ongoing problems with billing and account management, leading to dissatisfaction among long-term customers.
  • CL
    Craig Lanham
    Sep 9, 2025
    5.0
    Ran in real quick, needed accessories before I started driving to Albuquerque. Don had me squared away pretty fast. I do appreciate that !
  • JB
    Jan Baniak
    Aug 22, 2025
    5.0
    Darius was my Verizon Technician . He is a very knowledgeable, fair and extremely efficient professional. Darius has an amazing ability to relate and communicate. My appointment made a very positive impression and was a very enjoyable experience. Customer care went well beyond my expectations. I left with a much greater understanding of my new IPhone 16 and an appreciation of Verizon thanks to Darius. He is a fantastic brand ambassador for Verizon or for any company he would choose to represent. I not only love my new iPhone, I understand it a lot better!!
  • RR
    razorwheels2
    Aug 17, 2025
    5.0
    Facility is clean with plenty of parking. We worked with Darius, he was kind and patient as we worked through the best and cheapest way to make our phone plan work for our family. He helped talk through each charge on the bill calculating each section making it easier to understand; he also helped find the best phone deals.
  • RR
    Rylee Rooneo
    Jul 27, 2025
    5.0
    Go see Sean, Craig and team for Free BackPack giveaways 🎒🙌🏻🩷
  • JS
    James Snarzyk
    Jul 19, 2025
    4.0
    Take hra to do anything but somewhat effective in store

Frequently Asked Questions About Verizon

What brands of smartphones can I find at the Verizon store in O'Fallon?

You can find the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and the Samsung Galaxy S23 at the Verizon store in O'Fallon.

What are the Verizon store hours in O'Fallon?

The Verizon store in O'Fallon is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.