Samsung fridge died on me. Bought from Best Buy. After hours of being on the phone I was told I needed to go to the store to schedule a home visit. I go to the store and they tell me they can't schedule it because I have to pay $125 before they even would schedule the repair that is under warranty. Then I have to get back on the phone again while at the store. To make matters worse of having no fridge, they tell me it will be a week before they can even come out and then would have to order parts which may take another week or two. I could pick up the phone today and have a service guy out here tomorrow at the latest. Do better Best Buy / Geek Squad.
JB
Jacob B
Aug 13, 2025
1.0
Wish could give 0 stars. I work in IT. Customer contacted me yesterday after just getting brand new computer from geek squad. Complete windows db corruption to the point can't guest reset via software. We are having to blow everything away and do an iso blast of win 11.
How I know it was geeksquad. The recovery point they left said geeksquad. I restored, checked, and saw corruption was there. Will be letting customer know to leave a review and to fight the service charge.
JH
Jane Herman
Jun 2, 2025
4.0
Good
PS
Pamela Stine
Jun 9, 2018
5.0
Had to replace my old computer. The Geek Squad techs that helped me were pleasant, polite, and professional! They gave me several options for a new computer, and helped me to download the files from my old computer to the new one, so I didn't lose any important documents or photos! They made a difficult situation much easier!!
What services does Geek Squad at this location offer?
Geek Squad provides tech repair, setup, and support services including computer, cell phone, appliance, and television repair, as well as data recovery and computer support.
How can I schedule a service with Geek Squad at this Best Buy location?
You can schedule Geek Squad services either in store at 1608 NW Chipman Rd or online through their website.
What are the Geek Squad store hours?
Geek Squad is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Where is Geek Squad located in Lees Summit?
Geek Squad is located at 1608 NW Chipman Rd, Lees Summit, MO 64081, USA.
What is the contact phone number for Geek Squad at this location?
You can reach Geek Squad at +1 816-524-1744.
Can I find Geek Squad inside the Best Buy store?
Yes, Geek Squad operates inside the Best Buy store at 1608 NW Chipman Rd, Lees Summit, providing convenient tech repair and support services.
Are there any nearby stores where I can shop for electronics or appliances near Geek Squad?
Yes, near Geek Squad you can also visit Best Buy for electronics and appliances, and RadioShack for electronics retail.
What nearby places offer food or beverages if I want to grab a bite before or after visiting Geek Squad?
Nearby food options include Starbucks for coffee and Bonchon Chicken for Korean cuisine.
Is there a nearby place where I can print documents or office supplies near Geek Squad?
Yes, Office Depot and Office Depot Print & Copy stores are located nearby for printing services and office supplies.
What nearby services are available if I need to ship packages or receive deliveries?
The UPS Access Point location nearby offers courier and delivery services, making it convenient for shipping needs.