Best Buy

Reviews

• DB

  David Benn

  6 days ago
  3.0
  Went in to grab a laptop. They had it in stock and for the listed price. Salesman was pushy and tried to rush me to purchase. Didn't care if it was right for me. Only question he asked was " Do you want it?" So the store was fine, salesman sucked. Maybe he was having a bad day.
• GP

  Gary Paxson

  Feb 1, 2026
  1.0
  *Update* Downgraded to a 1 star after following the owner's response, wasting another 30 minutes providing a walkthru of my experience via FB messenger, only to be told this: "Thank you for the feedback. We do not understand what assistance you are wanting due to the store resolving your issue. Your experience has been documented. Please feel free to reach out in the future for any assistance. Have a great day, ^ Jay" I'm no longer a BestBuy customer..... never again. *original review* I bought an out of stock Fitbit from the store after one of the store reps convinced me he could have it shipped to my home the next day. After checking the status of my order online the next morning, it appeared the device had been rung up as an in-store purchase instead of a home delivery. After 2 completely useless calls to BB customer service I trek'd over to the store to talk to a manager. After 15 -20 minutes of explaining what had happened (the rep happened to be there which helped). It was a thoroughly aggravating experience and huge waste of time. I should have just bought it on Amazon.
• EE

  Ed España

  Jan 30, 2026
  5.0
  Helpful people
• TM

  Taj Mahal

  Jan 14, 2026
  1.0
  ***this store is not honoring the geek squad protection plan for my cell phone** I need to swap out my damaged phone using the geek squad protection plan that I purchased in store and is still active. They claim they can't do it in store and to call the 800 number. When I called the 800 number, I was told this is something only handled in store. When I asked about a work order #, they don't provide those on cell phones.
• LI

  leon jenkins III

  Jan 10, 2026
  1.0
  Terrible customer experience. No assistance from employees who just walked by. When I requested assistance, I was told someone was on the way. 15 mins later… no one. After another unmet request for assistance, I decided to take my happy self to the Apple store instead. As much as I love to buy gear, gadgets and technology, Best Buy is a far cry from what it once was and I will not be back.

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