Business Details
1050 S Kirkwood Rd, Kirkwood, MO
63122, United States
Certified by Verizon • Feb 22, 2026
(314) 965-6200
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/missouri/kirkwood/kirkwood-1332822
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kirkwood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.6
267 reviews
5 stars
147
4 stars
23
3 stars
14
2 stars
9
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; some customers praised individual employees for their helpfulness, while others reported rude and unhelpful service.
Store Management
Several reviews highlighted issues with management, including poor handling of customer concerns and lack of support for staff.
Wait Times
Customers frequently complained about long wait times and inefficient service, with some stating they waited hours without being helped.
Product Issues
There were multiple reports of problems with products, including receiving unusable devices and issues with phone setups.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, particularly with specific employees who provided excellent service.
- PPPamFeb 11, 20265.0Do not go to Lemay Ferry. Brendan is a complainer and will talk about his "lazy" boss the whole time. At Kirkwood, These people fixed everything Lemay messed up And, they are friendly.
- SGSamantha GormanJan 31, 20265.0I had a great experience at the Verizon Wireless store in Kirkwood. Nestor helped me get upgrade to the new iPhone 17 Pro Max. He was incredibly kind, patient, easygoing, and professional throughout the entire process. He took the time to explain everything clearly, answered all of my questions and made my experience easy and smooth. Customer service like his really makes a difference. Highly recommend this location—and especially Nestor—if you’re looking for excellent service! He was amazing!
- CHChase HJan 23, 20261.0Probably the worst Verizon store I’ve been to. The left hand doesn’t know what the right is doing. The manager lady is a lost cause. Screwed our brothers account up and didn’t disconnect his phone. I talked to 3 reps in there and her about this disconnect and they still screwed it up. Don’t shop here!
- MLMargaret LucierJan 15, 20265.0Molly M was OUTSTANDING! Had a complicated problem that she worked to resolve. Highly recommend!!!!!
- ZZZachDec 29, 20251.0I came in, it was 10:45am, but the door was already locked. Apparently they close at 11am SHARP. Sharp meaning before 11am. On a Monday. What a joke. The guy looked at me and said “Closed”, obviously I couldn’t hear him, but I read his lips. I didn’t realize 15 minutes to close meant “closed”. A bunch of lazy people who are afraid to do their jobs. Don’t come here.
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Certified February 22, 2026Yext Knowledge Graph
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