Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kirkwood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
189 reviews
5 stars
101
4 stars
20
3 stars
11
2 stars
8
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful and friendly staff, while others report rudeness and unhelpfulness.
Store Experience
Customers appreciate the cleanliness and organization of the store, but many express frustration with long wait times and inefficient service.
Product Issues
Several reviews mention problems with devices, including receiving unusable phones and issues with service plans.
Staff Knowledge
While some staff members are noted for their knowledge and helpfulness, others are criticized for providing incorrect information and lacking customer care.
- ZZZachDec 29, 20251.0I came in, it was 10:45am, but the door was already locked. Apparently they close at 11am SHARP. Sharp meaning before 11am. On a Monday. What a joke. The guy looked at me and said “Closed”, obviously I couldn’t hear him, but I read his lips. I didn’t realize 15 minutes to close meant “closed”. A bunch of lazy people who are afraid to do their jobs. Don’t come here.
- BBBAMDec 29, 20254.0Message to Verizon! Get satellite and more coverage.
- JBJim BrownDec 17, 20251.0To the store manager: you have a ride lady that checks people in. She cost your store my sale today. Wonder how many others? She needs to learn that how you say something is just as important as what you say - sometimes moreso. Send her back to customer relations school!
- AJAlexis JonesDec 13, 20255.0Timothy helped get me set up with my new phone. He was extremely helpful, efficient, and friendly. He also helped me get set up with some accessories for my new device. It was the smoothest, friendliest Verizon experience that I’ve ever had!
- MMmurray mintzDec 10, 20253.0it feels a little impersonal the way employees sit far back. Not their fault, but it is a design flaw by Verizon. And the lockers are dumb
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Kirkwood?
The Verizon store in Kirkwood is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What products does the Verizon Kirkwood store offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What services are available at the Verizon Kirkwood store?
Verizon Kirkwood provides mobile plans, wireless internet plans, and voice plans to meet your communication needs.
Can I order online and pick up my purchase at the Verizon Kirkwood store?
Yes, you can buy online and pick up your order in store. Express lockers, free 2-day shipping, and same-day delivery in select areas are also available.
How can I schedule an in-store appointment at the Verizon Kirkwood store?
You can schedule an in-store appointment online through Verizon's website or through the My Verizon app.
Does the Verizon Kirkwood store accept different payment methods?
Yes, the store accepts payment by check, debit card, mobile NFC payments, and other cashless payment methods.
Is free Wi-Fi available at the Verizon Kirkwood location?
Yes, free Wi-Fi is offered at the Verizon Kirkwood store for customer convenience.
What nearby places can I visit before or after visiting Verizon Kirkwood?
Nearby you can visit Visionworks - Kirkwood Commons for optometry services, Raising Cane’s for fast food chicken, and 7 Brew Coffee for coffee.
Are there convenient shopping options close to Verizon Kirkwood?
Yes, shoppers can visit Target Store Kirkwood, T.J.Maxx, or Dollar Tree which are all nearby the Verizon store.
What medical centers and health services are near Verizon Kirkwood?
Nearby medical centers include St. Louis Specialty Surgical Center and Mercy Clinic Primary Care at 1001 S. Kirkwood, providing various health and medical services.