Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3385 Main St. in Kansas City, MO 64111
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
392 reviews
5 stars
299
4 stars
29
3 stars
11
2 stars
10
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and friendly demeanor, with specific mentions of employees like Erica, Ashley, and Mikal.
Product Knowledge
Customers frequently noted the staff's deep understanding of products and services, which helped them make informed decisions.
Efficiency
Several reviews highlighted the quick service and efficient handling of transactions, with many customers appreciating the short wait times.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly with management and unresolved issues.
Store Environment
The store was described as welcoming and convenient, with staff often greeting customers promptly.
- MCMark CreacyNov 5, 20255.0My experience there was great. Customer service was excellent.
- KEKoffa EddieNov 3, 20255.0One of the best callers In the city of Kansas City and again thank u Verizon for what yall do 😌☺️
- LMlisa marieOct 30, 20255.0Erika is a rockstar, she always makes my visits fast, and very easy! 💯✨🤩
- KPKari Stubbs ,PhDOct 12, 20255.0⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience with Mikal at Verizon! He went above and beyond to help me with the purchase of my new phone. His intellect, excellent customer service, and cheery attitude made the entire process smooth and enjoyable. It’s rare to encounter someone who combines deep product knowledge with such genuine positivity. Mikal is a true asset to Verizon — five stars all the way! 🌟
- CDChristina DillonOct 1, 20255.0Both of the employees working we great. We planned to upgrade to the latest Samsung and then asked questions about the Pixel. They were knowledgeable, fun, efficient and just excellent all around in helping us make our decision and get our new phones and the best deal. This store is far away from where we live but it was convenient to where we were that day. I will 100% drive back there for any future needs
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store at 3385 Main St in Kansas City?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What types of payment methods are accepted at Russell Cellular's Verizon store?
You can pay using American Express, Cash, Discover, Mastercard, and Visa at the store.
Which brands of mobile phones and accessories are available at this Verizon Authorized Retailer?
They offer products from Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG, including smartphones, tablets, accessories, smartwatches, and prepaid plans.
Does the store provide in-store and curbside pickup services?
Yes, Russell Cellular offers both in-store pickup and curbside pickup services at this location.
Is the Verizon store located at 3385 Main St wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I schedule an appointment or service with this Verizon store?
There is no requirement for appointments; you can visit the store during business hours without scheduling ahead.
What nearby places can I visit after shopping at Russell Cellular's Verizon store?
After your visit, you can check out nearby spots like LaMar's Donuts and Coffee for snacks, Great Clips for a haircut, or Swifts Cajun Cuisine for a meal.
Are there any hair and beauty salons near the Verizon store at 3385 Main St?
Yes, nearby you can find Petra de Salon & Spa, TEN & TWO Studio, Plush Life Beauty Lounge, and Crisp Cuts Barbershop for hair and beauty services.
What local services are available near Russell Cellular's location on Main St?
Nearby services include SERC Physical Therapy for health needs, AmeriCash Loans for financial services, and Liberty Tax Service for tax assistance.
How can I contact the Russell Cellular Verizon store in Kansas City?
You can reach them by phone at +1 816-268-1322 or email at kansascity.mo@russellcellular.com.