Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kansas City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
395 reviews
5 stars
210
4 stars
61
3 stars
30
2 stars
18
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Joshua, Jerod, and Mike for their excellent service.
Long Wait Times
Several reviews highlighted long wait times and understaffing issues, leading to frustration among customers.
Sales Pressure
Some customers felt pressured to purchase more expensive phones or plans, leading to dissatisfaction with the sales approach.
Mixed Experiences
While some customers had positive experiences, others reported poor service, lack of knowledge, and unresolved issues, indicating inconsistency in service quality.
Product Availability
Customers noted issues with product availability, including a lack of stock for desired phones and accessories.
- AOAnonymous OneJan 1, 20261.0This Verizon store has usually been one of the best I’ve dealt with, and I’ve had many good experiences here. However, I was disappointed with the encounter I had today. I hope this was just a one-time issue and that future visits return to the high standard I’m used to.
- ATAmalia TheoharisDec 31, 20255.0Absolutely amazing customer service by Lou (I hope that’s how you spell her name) She took time explaining everything throughly, making sure we had the best plan and a new upgrade. She was very helpful with finding our best options, and went above and beyond with providing the best service!
- DWDiana WrightDec 30, 20255.0First time we have been there , and it was an amazing experience, everyone were so nice and helpful, specially Jerry! He was so friendly, he was bilingual which helps since my husband speaks English and I speak Spanish, he answered all my questions about upgrading my phone, we are happy with his service! Def coming back! Thank you Jerry! You are amazing!
- MRMary Anne ReeceDec 7, 20255.0It appeared that my phone had been hacked. I was very stressed. Ethan greeted me at the Barry Road location and fixed my problem in about a minute. This kind of customer service is why I have been a Verizon customer for 25 years!
- RBRex BarcliftDec 6, 20251.0One of the worst verizons out there. Tried to go in there and buy a phone because I lost mine. They refused to sell me the phone. Because I wouldn't buy a $1,000 phone they were trying to push on me aggressively
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Kansas City?
Verizon offers the latest 5G smartphones including Apple iPhones, Samsung Galaxy, Google Pixel, Motorola, Kyocera, and TCL devices, as well as business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for the Verizon location on NW Barry Rd, Kansas City?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Can I schedule an appointment or order online for the Verizon Kansas City store?
Yes, you can schedule an in-store appointment online or place an order through the website for convenience.
What delivery and pickup options does Verizon offer for online orders at this location?
Verizon provides in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
What payment methods are accepted at Verizon in Kansas City?
Verizon accepts checks, debit cards, and mobile NFC payments; cash-only is not required.
Does this Verizon store offer device repair services?
No, this store does not offer service repair for devices.
What types of mobile plans and internet services are available at the Verizon Kansas City store?
They offer mobile plans, wireless internet plans, and voice plans to suit various customer needs.
What nearby restaurants can I visit before or after shopping at Verizon on NW Barry Rd?
You can enjoy meals at nearby places such as Boston Market, Chick-fil-A, Chili's Grill & Bar, Hooters, Wendy's, Taco Bell, and Kato Japanese Cuisine Sushi.
Are there any nearby beauty salons or cosmetic stores around the Verizon Kansas City location?
Yes, nearby options include Shelby Rizzo KC Hairstylist and Beauty Brands for beauty and cosmetic needs.
Where can I shop for electronics or get mobile phone repairs close to the Verizon store?
Digital Doc and uBreakiFix are nearby stores where you can purchase electronics and get mobile phone repair services.